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Rami Esmat

Operations and business development manager at epoints group

Haram, Giza, Egypt

Work Experience

  • Operations and business development managerFull Time

    epoints group

    Jul 2011 - Present -14 yrs

    Egypt , Cairo

    • Job Details: Expert in tracking product and service journey and finding bottlenecks and how to solve it  Data analysis and business development (Analyzing the habits of more than one million customers and identifying the key variables in their behavior (spending and visits) to take the required action and implement the necessary targeted campaign to increase the revenue of our partners).  Running the entire operation from top to bottom  Ensuring financial targets and other agreed targets are met in all departments  Reviewing working practices to ascertain if it is successful and if not, devise an alternative  Making sure safety regulations are followed  Keeping employees motivated and organizing appropriate training  Ensuring the business operates within the company's mission statement  Investigating customer satisfaction and reporting any issues  Working with department heads and senior management to get the best performance from staff  Driving the business to increase profits by decreasing cost  Working with legal departments  Reviewing and approving equipment needs  Find the best suppliers and get the best price and best quality
  • Education

    • Bachelor's Degree in Management Information Technology

      Modern Academy for Engineering and Technology (MIS)

      Jan 2008 

    Skills

    • Forecasting
    • Google friend
    • Business Analysis
    • Crisis Management
    • Customer Satisfaction
    • Deal Closure
    • Team Building
    • Key Accounts Management
    • Customer engagement

    Languages

    • Arabic

      Fluent
    • English

      Advanced
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