Rami El Sayed

Workforce PlannerFull Time

• Job Details:Resource planning voice & non voice SLA & FTE, Forecasting various channels long & short term using the latest techniques such as Triple exponential smoothing with Alpha, Beta, Gamma & RMSE, Capacity plan, Hire plan, Invoicing, creating arrival pattern. creating schedule based on SQL or WFM tools such as nice WFM, EWFM Aspect.Forecasting the attrition & Shrinkage.creating Dashboard interactive & NPS reports.Balancing between supply and demand. Erlang C simulation.

Workforce AnalystFull Time

• Job Details:Project Sizing. Long Term Forecast. Short Term Forecast. Weekly Forecast. Daily Forecast. Interval Forecast. Arrival Pattern. Weekly Operation Schedule. Weekly Transportation Schedule. Monthly Head Count and Attrition. Weekly Capacity Plan

Real Time & Scheduling AnalystFull Time

• Job Details:Monitoring Service Level, create weekly Schedule including transportation schedule, manage utilization, Occupancy, AHT & agent attendance. take needed actions to maintain SLA according to over / under working rules. Send Monthly & Daily Dashboard. Send Hourly Reports for better decision.