Rami Bahaa Eldeen

Total Quality Management Supervisor

• Job Details:Led the total quality management team (auditors, social media, monitoring specialists) to improve customer experience & internal process, direct quality assurance team to monitor agents and provide support, onboarding new team members on business goals and achievement, provide information for audit trails and prepare reports for upper management.

Contact Center Supervisor

• Job Details:Managed the contact center, provided coaching, mentoring, and performance feedback to ensure optimal performance and achievement of KPIs. Developed and implemented training programs to enhance product knowledge, customer service skills.

Contact Center Team Leader

• Job Details:Led different contact center teams to hit the targets, provided coaching, and motivated and assisted the teams to improve their skills by delivering company vision & mission to the team members.