
Rami Alhetteh
Service Delivery Manager at Centro Global Solutions
Maadi, Cairo, EgyptWork Experience
Service Delivery ManagerFull Time
- Job Details:- Managing over 10 agents - Handling the daily operations & escalation - Setting up the agents’ goals and objectives and following up to get them by improving their skills - Achieving the department objectives and setting short & long term ones - Helped the department to increase the yearly revenue
Account receivable accountantFull Time
Syriatel Mobile Telecom company
Feb 2021 - Aug 2022 -1 yr, 6 months
Customer Support RepresentativeFull Time
Syriatel Mobile Telecom company
Oct 2017 - Jan 2021 -3 yrs, 3 months
Education
Bachelor's Degree in Accounting
Damascus UniversityJan 2019
Skills
Languages
Arabic
FluentEnglish
Advanced