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Rami Alhetteh

Service Delivery Manager at Centro Global Solutions

Maadi, Cairo, Egypt

Work Experience

  • Service Delivery ManagerFull Time

    Centro Global Solutions

    Nov 2022 - Present -2 yrs, 8 months

    Egypt , Cairo

    • Job Details:- Managing over 10 agents - Handling the daily operations & escalation - Setting up the agents’ goals and objectives and following up to get them by improving their skills - Achieving the department objectives and setting short & long term ones - Helped the department to increase the yearly revenue
  • Account receivable accountantFull Time

    Syriatel Mobile Telecom company

    Feb 2021 - Aug 2022 -1 yr, 6 months

    • Customer Support RepresentativeFull Time

      Syriatel Mobile Telecom company

      Oct 2017 - Jan 2021 -3 yrs, 3 months

      • Education

        • Bachelor's Degree in Accounting

          Damascus University

          Jan 2019 

        Skills

        • Multitasking
        • organizational management
        • Responsibility
        • Attention to details
        • Customer Service
        • Microsoft Office
        • Team Leadership
        • Management
        • Accounting
        • Oracle

        Languages

        • Arabic

          Fluent
        • English

          Advanced
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