Basic Info
Ramez Dous
4 years
Cairo, Egypt
Diploma
Entry level
Work Experience
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IT Support Technician at Self Employed
Experience DetailsIT Support Technician IT/Software Development, Installation/Maintenance/Repair Experienced (Non-Manager)
Design, build and maintain small and medium networks. Company DetailsSelf Employed Egypt 1-10 employees Computer and Network Security , Computer Hardware, Information Technology Services N/A
May 2014 to present (3 years 2 months)
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Technical Support Advisor at Etisalat UAE
Experience DetailsTechnical Support Advisor Customer Service/Support, IT/Software Development Entry Level
Handle all customers’ inquiries completely and accurately from United Arab of Emirates. Company DetailsEtisalat UAE (multinational) Cairo, Egypt More than 1000 employees Information Technology Services, Telecommunications, Internet/E-commerce http://www.etisalat.ae
May 2015 to Jun 2016 (1 year 1 month)
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IT Support Technician at HP Computer Store
Experience DetailsIT Support Technician IT/Software Development Manager
Perform maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions. Company DetailsHP Computer Store Assiut Governorate, Egypt 1-10 employees Information Technology Services N/A
Oct 2013 to May 2014 (7 months)
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IT Support Technician at Radwa Group Electronics and Computer Stores - 6th of October branch
Experience DetailsIT Support Technician IT/Software Development Entry Level
Install and configure desktop computer hardware and software (OS and third party), printers, peripherals and any other audio/visual or related technology or equipment. Company DetailsRadwa Group Electronics and Computer Stores - 6th of October branch Alexandria, Egypt 11-50 employees Information Technology Services N/A
Sep 2012 to Aug 2013 (11 months)
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IT Support Technician at Self Employed
Experience DetailsIT Support Technician IT/Software Development Entry Level N/A Company DetailsSelf Employed Egypt N/A Information Technology Services, Computer Hardware, Computer Networking N/A
Jul 2008 to Aug 2012 (4 years 1 month)
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Education
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College Diploma in GMDSS Radio Operator
Education DetailsCollege Diploma GMDSS Radio Operator Arab Institute for Wireless Sciences, Egypt A / Excellent / 85 -100% N/A After high school I studied "communications and electronics" for two years in "The High Institute of Engineering and Technology", but I had to leave the college for personal reasons. Arab Institute for Wireless Sciences
2012 - 2015
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High School - Thanaweya Amma
High School DetailsThanaweya Amma Saint Mina Language School Egypt 2008 B / Very Good / 75 - 85% N/A Saint Mina Language School
2008
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Training and Courses
Training/Course DetailsMotherboard Repair Course Sep 2007 Smouha Academy N/A |
Training/Course DetailsReceivers Repair and Maintenance Dec 2007 Smouha Academy N/A |
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ICDL Wheeling at Self Study
Dec 2010
Training/Course DetailsICDL Wheeling Dec 2010 Self Study N/A |
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ACTSP at Self Study
Feb 2011
Training/Course DetailsACTSP Feb 2011 Self Study ACTSP ( ASKPC Certified Technical Support Professional ) |
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ACTSE at Self Study
Mar 2011
Training/Course DetailsACTSE Mar 2011 Self Study ACTSE ( ASKPC Certified Technical Support Engineer ) |
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CompTIA A+ at Self Study
Jun 2011
Training/Course DetailsCompTIA A+ Jun 2011 Self Study N/A |
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CompTIA Network+ at Self Study
Aug 2011
Training/Course DetailsCompTIA Network+ Aug 2011 Self Study N/A |
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CompTIA Security+ at Self Study
Jan 2012
Training/Course DetailsCompTIA Security+ Jan 2012 Self Study N/A |
Training/Course DetailsCCNA Routing and Switching Mar 2016 Self-Study N/A |
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CCNA Security at Self-Study
Jun 2016
Training/Course DetailsCCNA Security Jun 2016 Self-Study N/A |
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CCNA Wireless at Self-Study
Sep 2016
Training/Course DetailsCCNA Wireless Sep 2016 Self-Study N/A |
Training/Course DetailsExtending and Optimizing a Wi-Fi Network for Small Businesses May 2016 Self-Study N/A |
Training/Course DetailsConversational English Skills - TsinghuaX University Jul 2016 Self-Study N/A |
Training/Course DetailsExploring English: Language and Culture - British Council Sep 2016 Self-Study N/A |
Training/Course DetailsEnglish for Workplace - British Council Nov 2016 Self-Study N/A |
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Italian for Beginners at Don Bosco
Nov 2008
Training/Course DetailsItalian for Beginners Nov 2008 Don Bosco N/A |
Last update more than 1 months ago.
Profile Skills and Keywords
ACTSEACTSPAdaptiveAndroid SupportArabicCCNA Routing And SwitchingCCNA SecurityCCNA WirelessCiscoCompTIA A+CompTIA Network+CompTIA Security+Computer And Network SecurityComputer HardwareComputer NetworkingComputersConversational English Skills - TsinghuaX UniversityCustomer ServiceE-commerceEnglishEnglish For Workplace - British CouncilEtisalat UAEExploring English: Language And Culture - British CouncilExtending And Optimizing A Wi-Fi Network For Small BusinessesFlexibleFootballFrenchGMDSS Radio OperatorGoogleHTCHandles StressICDL WheelingIPhone SupportITIT Support TechnicianInformation Technology (IT)Information Technology ServicesInstallationInternetItalianItalian For BeginnersLinuxMaintenanceMasra7 MasrMicrosoft OfficeMicrosoft WindowsMikroTikMotherboard Repair CourseNetwork AdministrationNetworkingNetworksPersistentPing PongReal MadridReceivers Repair And MaintenanceRepairSearchingSecuritySoftware DevelopmentSupportSupportiveTeachingTeam PlayerTechnical Support AdvisorTelecommunicationsSelf-assesed Skills
Tools and Technologies
Microsoft Windows
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Internet
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Microsoft Office
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Computer Hardware
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Network Administration
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Android Support
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Information Technology (IT)
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iPhone Support
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Cisco
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MikroTik
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Networking
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Linux
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Key Skills
Flexible / Adaptive, Persistent, Handles Stress, Team Player, SupportiveOnline Presence
