Ramez Karam Dous

IT TrainerPart Time

• Job Details:- Prepare teaching/course materials - Conduct presentations and webinars. - Design course materials and documents such as handouts, manuals, and exercises - Plan and direct electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops. - Assessing the training, individual/group training needs - Spending contact time with students on an individual or group basis - Evaluate the effectiveness of training programs and learning outcomes in relation to client timescales and expected outcomes - Giving feedback to learners and management

Technical Support AdvisorFull Time

• Job Details:- Handle all customers’ inquiries completely and accurately from the United Arab Emirates. - Resolve customer complaints and problems to meet customer satisfaction. - Provide support regarding technical issues, billing and general inquiries about Etisalat services. - Solve any problems that face the customers in two languages, Arabic and English. - Participate in team training/meetings to ensure that knowledge is up to date.