Basic Info

Ramez Dous

4 years

Cairo, Egypt

Diploma

Entry level

Work Experience

IT Support Technician at Self Employed

Experience Details

IT Support Technician

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

Design, build and maintain small and medium networks.

Microsoft Windows support technician.

Android and iPhone technician.

Computers and Cellphones buying adviser.


Company Details

Self Employed

Egypt

1-10 employees

Computer and Network Security , Computer Hardware, Information Technology Services

N/A

May 2014 to present (2 years 7 months)
Technical Support Advisor at Etisalat UAE

Experience Details

Technical Support Advisor

Customer Service/Support, IT/Software Development

Entry Level

Handle all customers’ inquiries completely and accurately from United Arab of Emirates.

Resolve customer complaints and problems to meet customer satisfaction.

Provide support regarding technical issues, billing and general inquiries about Etisalat services.

Solve any problems that face the customers in two languages Arabic and English.

Participate in team training/meetings in order to ensure that knowledge is up to date.


Company Details

Etisalat UAE (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Telecommunications, Internet/E-commerce

http://www.etisalat.ae

May 2015 to Jun 2015 (1 month)
IT Support Technician at HP Computer Store

Experience Details

IT Support Technician

IT/Software Development

Manager

Perform maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.

Install operating systems and applications.

Research and resolve problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions.

Install and configure MikroTik Routers/Radio Network Servers.

Provide technical and customer support to all customers.

Install and configure customer access equipment such as switches and routers.

Manage customer billing.

Provide telephone, face-to-face and online support to customers.


Company Details

HP Computer Store

Assiut Governorate, Egypt

1-10 employees

Information Technology Services

N/A

Oct 2013 to May 2014 (7 months)
IT Support Technician at Radwa Group Electronics and Computer Stores - 6th of October branch

Experience Details

IT Support Technician

IT/Software Development

Entry Level

Install and configure desktop computer hardware and software (OS and third party), printers, peripherals and any other audio/visual or related technology or equipment.

Respond to support calls, emails and in-person requests from users on technical support related issues.

Perform basic desktop, email and network administration.

Escalate unresolved and priority issues to relevant departments.

Offer guidance and help users solve common IT problems.

Prioritizing and managing many open cases at one time.

Rapidly establishing a good working relationship with customers and other professionals.

Install and configure customer access equipment such as switches and routers.

Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.

Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

Meets financial requirements by submitting information for budgets; monitoring expenses.

Updates job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations.

Protects organization's value by keeping information confidential.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Company Details

Radwa Group Electronics and Computer Stores - 6th of October branch

Alexandria, Egypt

11-50 employees

Information Technology Services

N/A

Sep 2012 to Aug 2013 (11 months)
IT Support Technician at Self Employed

Experience Details

IT Support Technician

IT/Software Development

Entry Level

N/A


Company Details

Self Employed

Egypt

N/A

Information Technology Services, Computer Hardware, Computer Networking

N/A

Jul 2008 to Aug 2012 (4 years 1 month)

Education

College Diploma in GMDSS Radio Operator

Education Details

College Diploma

GMDSS Radio Operator

Arab Institute for Wireless Sciences, Egypt

A / Excellent / 85 -100%

N/A

After high school I studied "communications and electronics" for two years in "The High Institute of Engineering and Technology", but I had to leave the college for personal reasons.

Arab Institute for Wireless Sciences
2012 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Mina Language School

Egypt

2008

B / Very Good / 75 - 85%

N/A

Saint Mina Language School
2008

Training and Courses

Training/Course Details

Motherboard Repair Course

Sep 2007

Smouha Academy

N/A

Training/Course Details

Receivers Repair and Maintenance

Dec 2007

Smouha Academy

N/A

Training/Course Details

Italian

Nov 2010

Don Bosco

Italian for Beginners

Training/Course Details

ICDL Wheeling

Dec 2010

Self Study

N/A

Training/Course Details

ACTSP

Feb 2011

Self Study

ACTSP ( ASKPC Certified Technical Support Professional )

Training/Course Details

ACTSE

Mar 2011

Self Study

ACTSE ( ASKPC Certified Technical Support Engineer )

Training/Course Details

CompTIA A+

Jun 2011

Self Study

N/A

Training/Course Details

CompTIA Network+

Aug 2011

Self Study

N/A

Training/Course Details

CompTIA Security+

Jan 2012

Self Study

N/A

Training/Course Details

CCNA Routing and Switching

Mar 2016

Self-Study

N/A

Training/Course Details

CCNA Security

Jun 2016

Self-Study

N/A

Training/Course Details

CCNA Wireless

Sep 2016

Self-Study

N/A

This profile is fresh!
Last update 21 days ago.

Jobseeker photo

Profile Skills and Keywords

ACTSEACTSPAdaptiveAndroid SupportArabicCCNA Routing And SwitchingCCNA SecurityCCNA WirelessCiscoCompTIA A+CompTIA Network+CompTIA Security+Computer And Network SecurityComputer HardwareComputer NetworkingComputersCustomer ServiceE-commerceEnglishEtisalat UAEFlexibleFootballFrenchGMDSS Radio OperatorGoogleHTCHandles StressICDL WheelingIPhone SupportITIT Support TechnicianInformation Technology (IT)Information Technology ServicesInstallationInternetItalianLinuxMaintenanceMasra7 MasrMicrosoft OfficeMicrosoft WindowsMikroTikMotherboard Repair CourseNetwork AdministrationNetworkingNetworksPersistentPing PongReal MadridReceivers Repair And MaintenanceRepairSearchingSecuritySoftware DevelopmentSupportSupportiveTeachingTeam PlayerTechnical Support AdvisorTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: High

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Little

:

3-5 years

Computer Hardware

Computer Hardware

: Advanced

: High

:

1-3 years

Network Administration

Network Administration

: Advanced

: Extreme - I love it!

:

3-5 years

Android Support

Android Support

: Advanced

: High

:

1-3 years

Information Technology (IT)

Information Technology (IT)

: Advanced

: Extreme - I love it!

:

More than 7 years

iPhone Support

iPhone Support

: Advanced

: High

:

1-3 years

Cisco

Cisco

: Intermediate

: Extreme - I love it!

:

Less than 1 year

MikroTik

MikroTik

: Intermediate

: High

:

1-3 years

Networking

Networking

: Intermediate

: Extreme - I love it!

:

3-5 years

Linux

Linux

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Networks

Networks

: Advanced

: Extreme - I love it!

:

3-5 years

Teaching

Teaching

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Flexible / Adaptive, Persistent, Handles Stress, Team Player, Supportive

Online Presence

https://eg.linkedin.com/pub/ramez-karam/8b/b44/388https://www.facebook.com/ramez.karam.7

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