Basic Info

Ramez Abdeen

More than 15 years

Cairo, Egypt

Master's Degree

Senior Management

Work Experience

Head of Customer services & Logistics Department at SANDOZ Egypt Pharma

Experience Details

Head of Customer services & Logistics Department

Sales/Retail, Logistics/Supply Chain

Senior Management (e.g. VP, CEO)

Head of Customer services & Logistics Department
Head of Customer Services & Logistics Dept. Develops and manages multiple Services & Logistics via different channels
Including, the other departments & 3rd parties ,( Distribution channels & our warehouse), & to achieve this role, the
following objectives are a must:
-Customer Service Dept. Management :( Managing the flow of orders).
- Warehouse & Distribution Management,( Managing the Warehouse Inventory).
-CTOs cycle management,( Managing CTOs order flow).
-Managing Expired-Damaged returned goods.
-Managing FMS Store.


Company Details

SANDOZ Egypt Pharma (multinational)

Egypt

101-500 employees

Healthcare and Medical Services, Pharmaceuticals , Logistics and Supply Chain

N/A

Mar 2015 to Feb 2017 (1 year 11 months)
Head of Customer services & Tender Business Department at SANDOZ Egypt Pharma

Experience Details

Head of Customer services & Tender Business Department

Sales/Retail, Pharmaceutical, Medical/Healthcare

Senior Management (e.g. VP, CEO)

Head of Customer services & Tender Business Department
Developing and managing multiple commercial sales channels, Such channels include:
wholesales, Distributors, key Accounts, and tenders and chain pharmacy Business.
-Managing all activities related to Sandoz, Distributors Business& customer complaints. to secure TO Market budget,


Company Details

SANDOZ Egypt Pharma (multinational)

Egypt

101-500 employees

Healthcare and Medical Services, Logistics and Supply Chain , Pharmaceuticals

N/A

Mar 2014 to Feb 2015 (11 months)
Commercial Trade Manager at SANDOZ Egypt

Experience Details

Commercial Trade Manager

Logistics/Supply Chain, Sales/Retail, Pharmaceutical

Manager

It is a newly created position in Sandoz & the main responsiblity to achieve the top line sales through ,
-Managing all tenders Business issues,
-Managing the Distribution Channels Business Issues,
- Forecasting on a monthly base the company Top line Sales,


Company Details

SANDOZ Egypt (multinational)

Egypt

101-500 employees

Healthcare and Medical Services, Pharmaceuticals , Retail

N/A

Mar 2011 to Feb 2014 (2 years 11 months)
Regional Sales Manager at Sandoz a Novartis company

Experience Details

Regional Sales Manager

Sales/Retail, Pharmaceutical

Manager

It was a new step in my career experience , how to lead a managers in the front line & to manage a figures , with
challenging annual growth, & tough competition, & real story of success during 4 years with outstanding results
,Recruit the best candidates , sharing in development of my team members, to be ready to the next step in their career -
path,


Company Details

Sandoz a Novartis company (multinational)

Egypt

101-500 employees

Pharmaceuticals , Retail

N/A

Jan 2007 to Feb 2011 (4 years 1 month)
1st line Manager at Sandoz a Novartis company

Experience Details

1st line Manager

Pharmaceutical, Sales/Retail

Manager

My previous experience or Personal -acquired Skills enhance me to build a , skillful Team ,& achieving with them a
tremendous figures, through utilizing all the strengths & developing the gaps , the majority of my team members during
this period,promoted,( internal or external Sandoz), to the next level according their career- path, it was a very Important,
interesting time in my life,


Company Details

Sandoz a Novartis company (multinational)

Egypt

51-100 employees

Healthcare and Medical Services, Retail

N/A

Jan 2001 to Dec 2006 (5 years 11 months)

Achievements


I successed to agreed upon with the 3rd party warehouse to continue with the same prices of storage & transportation & saving the company cost / annual expenses target.


I successed to achieve the company's annual target of both retail & tender business target year 2014&2015


I awarded for Achieving the company target for successive three years .( year 2007 / 2008 /2009).


It was a very very important & tough period to transfer from the role of Medical rep. to a manager & to lead 11 persons & by the end of year 2001 I achieved as a Team the agreed upon Annual Target.


I was a role model for my colleagues during the secondary school years, ( how to respect others & react with wisdom in the critical situations).

Education

MBA in Marketing track

Education Details

MBA

Marketing track

The Arab Academy for Science & Technology & Maritime Transport (AASTMT or AAST)), Egypt

B / Very Good / 75 - 85%

it was a good time & i acquire

N/A

The Arab Academy for Science & Technology & Maritime Transport (AASTMT or AAST))
2007 - 2010
Bsc of Science in Biochemistry

Education Details

Bsc of Science

Biochemistry

Cairo University, Egypt

C / Good / 65 - 75%

It was a very tough & interested period due to the quantum of informations to be acquired & in the same time importance of it.

N/A

Cairo University
1983 - 1987
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Taalat Harb School

Egypt

1982

B / Very Good / 75 - 85%

N/A

Taalat Harb School
1982

Certifications

MBA
Jul 2010

Certificate details

MBA

Jul 2010

N/A

N/A

N/A

The Arab Academy for Science & Technology & Maritime Transport (AASTMT or AAST))

it was a good time & i acquire new skills& knowledge & new Friends

Training and Courses

Training/Course Details

Training Courses Development Action Place Year Field Force Training in Generic Environment Lindsborg-Austria 2001 Supervisor Skills Novartis- Egypt 2001 Coaching Novartis -Egypt 2001 Leadership part 1 Novartis -Egypt 2005 Leadership part 2 Novartis -Egypt

Nov 2014

Novartis Pharma Mother company

Training Courses Development Action Place Year Field Force Training in Generic Environment Lindsborg-Austria 2001 Supervisor Skills Novartis- Egypt 2001 Coaching Novartis -Egypt 2001 Leadership part 1 Novartis -Egypt 2005 Leadership part 2 Novartis -Egypt 2006 Targeting & Selection Munich-Germany 2008 Leading at front line ( M1 ) Munich-Germany 2008 Leading for results Munich-Germany 2009 PH-Sales -FLM Coaching Munich-Germany 2012 Chain Pharmacy KPIs Munich-Germany 2013 Distribution & Logistics Dubai 2013 Impact program Amsterdam 2013 Negotiation excellence program Washington-US 2014 Coaching for High performance Sandoz -Egypt 2014

Training/Course Details

Negotiation excellence program

Nov 2013

Washington-US (one of US expertize in Negotiation Skills)

I was very excited during my involvement in the discussion / practice & taking decision during the course periods,( 6 Days)

Training/Course Details

Impact program

Apr 2013

3rd party Training center ( amsterdam)

It was a new experience , all the participants involved in, presentations, & competition games.

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

-win-win Communication1st Line ManagerAchievementAnalyticalArabicBiochemistryBusiness DevelopmentBusiness-orientedChallengeCommercial Trade ManagerCommitmentEnglishHandles StressHead Of Customer Services & Logistics DepartmentHead Of Customer Services & Tender Business DepartmentHealthcare And Medical ServicesImpact ProgramInitiativeLeaderLeadership DriveLeading ChangeLeading For ResultsLogisticsLogistics And Supply ChainMBAMarketing TrackMatrix WorkingMedicalMicrosoft ExcelMotivate PeopleMutual RespectNegotiationNegotiation Excellence ProgramNegotiatorNew IdeasPharmaceuticalPharmaceuticalsProper Allocation Of ResourcesProper ForecastingRegional Sales ManagerRetailSANDOZ EgyptSANDOZ Egypt PharmaSalesSandoz A Novartis CompanyStrategic DirectionTeam Building PerformanceTraining Courses Development Action Place Year Field Force Training In Generic Environment Lindsborg-Austria 2001 Supervisor Skills Novartis- Egypt 2001 Coaching Novartis -Egypt 2001 Leadership Part 1 Novartis -Egypt 2005 Leadership Part 2 Novartis -EgyptTransportation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

proper allocation of resources

proper allocation of resources

: Advanced

: Extreme - I love it!

:

More than 7 years

Matrix working

Matrix working

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Team Building performance

Team Building performance

: Expert

: Extreme - I love it!

:

More than 7 years

Leading Change

Leading Change

: Expert

: Extreme - I love it!

:

More than 7 years

Strategic direction

Strategic direction

: Expert

: Extreme - I love it!

:

More than 7 years

Leading for results

Leading for results

: Expert

: Extreme - I love it!

:

More than 7 years

Leadership drive

Leadership drive

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Leader, Business-oriented, Negotiator, Handles Stress

Online Presence

ramezabdeen64@hotmail.comramez1964@yahoo.comramez1964@yahoo.comramezabdeen@hotmail.com

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