Ramez Shawky

It Help Desk SpecialistFull Time

• Job Details:1- Receiving and responding to user-reported incidents and service requests, typically through a ticketing system, phone, email, or chat. 2- Diagnosing technical problems, identifying the root cause, and providing solutions or workarounds to resolve issues. 3-Offering guidance and assistance with using software applications, operating systems, and other IT tools. This may include password resets, software installations, and network connectivity issues. 4-Performing routine maintenance tasks such as updates, patches, and backups to ensure the smooth operation of IT systems. 5-Maintaining records of support activities, solutions, and user guides to build a knowledge base for future reference. 6-Providing training sessions or resources to help users understand how to use new software, systems, or technologies effectively. 7-Referring complex issues to higher-level technical support teams or specialists when necessary.