
Ramez Onsy Ishak
Credit & Collection Senior Analyst at Orange Egypt
Nasr City, Cairo, EgyptWork Experience
Education
BA in Accounting
Ain Shams University (ASU)Jan 2003
High School - Thanaweya Amma
sedeek language schoolJan 1999
Activities
HR Trainer Coordinator at Orange Egypt
Volunteering
Jan 2019 - Present -6 yrs, 6 months
Achievements
Fifteen years of relevant experience in business, credit risk, collection, training and customer service in telecommunication industry. Experienced in planning, collecting, analyzing and presenting data to determine activities, products and services related to the company’s vision. With CRM experienced at analyzing changes in the market according to customers need. With training team experienced at updating materials, training methods and training organization. Proficient in forecasting the credit risk, collection and decreasing the bad debit. Effective communicator with influential leadership skills and abilities to develop processes from start-up.
Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner
Training & Certifications
Business Writing.
Orange·2018Emotional Intelligence
Orange·2018Presentation Skills.
Orange·2018Professional Marketing Diploma
AUC·2018Personal Effectiveness.
Orange·2015Communication Basics.
Orange·2014 Negotiation Skills for Customer Interface.
Orange·2012 Advanced Customer Handling,
Orange·2011 Creative Thinking, Training.
Orange·2010 Customer Relation Skills Workshop
Orange·2009Team Building.
Orange·2008Customer Experience.
Orange·2007Banking Operations.
egyptian banking institute·2002English Business Communication.
egyptian banking institute·2001