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Ramez Onsy Ishak

Credit & Collection Senior Analyst at Orange Egypt

Nasr City, Cairo, Egypt

Work Experience

  • Credit & Collection Senior AnalystFull Time

    Orange Egypt

    Mar 2009 - Present -16 yrs, 4 months

    • Customer Service AgentFull Time

      Mobinil

      Sep 2006 - Mar 2009 -2 yrs, 6 months

      • Branch AccountantFull Time

        Smily's Grill

        Aug 2005 - Sep 2006 -1 yr, 1 month

        • Education

          • BA in Accounting

            Ain Shams University (ASU)

            Jan 2003 

          • High School - Thanaweya Amma

            sedeek language school

            Jan 1999 

          Activities

          • HR Trainer Coordinator at Orange Egypt

            Volunteering

            Jan 2019 - Present -6 yrs, 6 months

          Achievements

          Fifteen years of relevant experience in business, credit risk, collection, training and customer service in telecommunication industry. Experienced in planning, collecting, analyzing and presenting data to determine activities, products and services related to the company’s vision. With CRM experienced at analyzing changes in the market according to customers need. With training team experienced at updating materials, training methods and training organization. Proficient in forecasting the credit risk, collection and decreasing the bad debit. Effective communicator with influential leadership skills and abilities to develop processes from start-up.

          Skills

          • Microsoft Office
          • Training
          • Analytical Thinking
          • Work Under pressure
          • Hard Skills

          Languages

          • Arabic

            Fluent
          • English

            Advanced
          • French

            Beginner

          Training & Certifications

          • Business Writing.

            Orange·2018
          • Emotional Intelligence

            Orange·2018
          • Presentation Skills.

            Orange·2018
          • Professional Marketing Diploma

            AUC·2018
          • Personal Effectiveness.

            Orange·2015
          • Communication Basics.

            Orange·2014
          •  Negotiation Skills for Customer Interface.

            Orange·2012
          •  Advanced Customer Handling,

            Orange·2011
          •  Creative Thinking, Training.

            Orange·2010
          •  Customer Relation Skills Workshop

            Orange·2009
          • Team Building.

            Orange·2008
          • Customer Experience.

            Orange·2007
          • Banking Operations.

            egyptian banking institute·2002
          • English Business Communication.

            egyptian banking institute·2001
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