profile-img

Ramy Ahmed Elsayed Sultan

Customer Service Representative at Orange telecom Egypt

Bab Sharq, Alexandria, Egypt

Work Experience

  • Deputy Director of BranchFull Time

    Orange telecom Egypt

    Jun 2017 - Present -8 yrs, 1 month

    Egypt , Alexandria

    • Job Details:Replace the director with full powers of administration, decision making, signing, remittance, solving customers' problems and transferring cash and products or receive them.
  • Stock Preparation Operator (Stock Prep Operator)Full Time

    Orange

    Dec 2016 - Present -8 yrs, 7 months

    Egypt , Cairo

    • Job Details:- Responsible for the transfer of goods from branch to branch. - Responsible for entering data new incoming goods on system. - Know the deficiencies and send the request for processing. - Prepare daily reports to review sales and match them with Cash collected from employees. - Prepare weekly and monthly reports to find out the extent to which sales are achieved through the month.
  • Customer Service RepresentativeFull Time

    Orange telecom Egypt

    Nov 2015 - Present -9 yrs, 8 months

    Egypt , Alexandria

    • Education

      • BSc in Accounting

        Alexandria University (ALEXU)

        Jan 2011 - Jan 2015 - 4 yr

      • High School - Thanaweya Amma

        moubarak

        Jan 2010 

      Achievements

      At Orange Egypt promoted 3 time in 4 years: 1st) customer service rep to team leader. 2nd) team leader to stock manager. 3rd) stock manager to Deputy of the branch.

      Skills

      • Commercial Excel
      • Siebel
      • BCSCX
      • IN
      • Peach tree
      • Citrix
      • Orcal
      • quick books

      Languages

      • Arabic

        Fluent
      • English

        Advanced
      • Italian

        Beginner

      Training & Certifications

      • BookKeeping

        AUTALEX - Arab Union for training center·2015
      • Interview Skills

        Lister Academy·2015
      • Communication Skills

        Lister Academy·2015
      • Preparing Financial Statements

        AUTALEX - Arab Union for training center·2015
      • Financial Accountant

        EgyptAir - Air lines company·2015
      • Peach.Tree

        Alexandria University - Center for research and Commercial studies·2015
      • Quick Books

        Alexandria University - Center for research and Commercial studies·2015
      • Commercial Excel

        Alexandria University - Center for research and Commercial studies·2014
      • English training course

        EDU EGYPT - ITI·2013
      Share this Profile