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Ramadan Samir

Trainer

Ajman, United Arab Emirates

Work Experience

  • Senior QA Coordinator/TrainerFull Time

    Teleperformance

    Sep 2015 - Present -9 yrs, 10 months

    Egypt , Cairo

    • Job Details:Responsible for building and improving the QA database system in the company. - Design, Develop and delver QA Training To both new hires and Existing employees in our company.

  • Quality Coordinator/TrainerFull Time

    Teleperformance

    Oct 2013 - Sep 2015 -1 yr, 11 months

    Egypt , Cairo

    • customer service repFull Time

      Teleperformance

      Mar 2013 - Oct 2013 -7 months

      Egypt , Cairo

      • customer service repFull Time

        Vodafone

        Aug 2011 - Jan 2012 -5 months

        Egypt , Giza

          • Education

          • Bachelor's Degree in business addministration

            Cairo University (CU)

            Jan 2005 - Jan 2012 - 7 yr

          • High School - Thanaweya Amma

            Helwan high school

            Jan 2004 

          Skills

          • Customer Service
          • soft skills
          • Training / instruction
          • Business Analysis
          • Microsoft Windows
          • Quality Assurance
          • Microsoft Office
          • Mac OS

          Languages

          • Arabic

            Fluent

          • English

            Advanced

          Training & Certifications

          • Six Sigma "White belt"

            Aver Business institute·2015

          • TOT

            Brilliance Business School·2014

          • TOT " Train The Trainer" Deploma

            Brilliance business school·2014

          • Soft skills

            Vodafone·2011

          • Soft skills

            Teleperformance·2010

          • soft skills

            Raya Contact Center·2009
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