Basic Info

Ramadan Samir

7 years

Ajman, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Senior QA Coordinator/Trainer at Teleperformance Dubai

Experience Details

Senior QA Coordinator/Trainer

Quality, Customer Service/Support

Experienced (Non-Manager)

Responsible for building and improving the QA database system in the company.
- Design, Develop and delver QA Training To both new hires and Existing employees in our company.


Company Details

Teleperformance Dubai (multinational)

Dubai, United Arab Emirates

101-500 employees

Consumer Services

Teleperformance.com

Sep 2015 to present (1 year 3 months)
Quality Coordinator/Trainer at Teleperformance

Experience Details

Quality Coordinator/Trainer

Quality

Experienced (Non-Manager)

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

N/A

Consumer Services , Financial Services

westernunion.com

Oct 2013 to Sep 2015 (1 year 11 months)
Customer service rep at Teleperformance

Experience Details

Customer service rep

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

More then 1000 employees

Airlines/Aviation

expedia.com

Mar 2013 to Oct 2013 (7 months)
Customer service rep at Vodafone

Experience Details

Customer service rep

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

6th of October, Egypt

More then 1000 employees

Telecommunications

vodafone.com

Aug 2011 to Jan 2012 (5 months)
Customer service rep at Teleperformance

Experience Details

Customer service rep

Customer Service/Support, Logistics/Supply Chain

Experienced (Non-Manager)

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

More then 1000 employees

Airlines/Aviation

expedia.com

May 2010 to Aug 2011 (1 year 3 months)

Education

Bachelor's Degree in business addministration

Education Details

Bachelor's Degree

business addministration

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2005 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Helwan high school

Egypt

2004

C / Good / 65 - 75%

N/A

Helwan high school
2004

Certifications

Certificate details

TOT " Train The Trainer" Deploma

Feb 2014

N/A

N/A

N/A

Brilliance business school

One of the best Deplomas in training / instuction field of not the best

by Master Trainer DR. Sherif Lotfy mba

Certificate details

Six Sigma "White belt"

Jan 2016

N/A

N/A

N/A

Aver Business institute

N/A

Training and Courses

Training/Course Details

TOT

Feb 2014

Brilliance Business School

N/A

Training/Course Details

soft skills

Mar 2009

Raya Contact Center

N/A

Training/Course Details

Soft skills

May 2010

Teleperformance

N/A

Training/Course Details

Soft skills

Aug 2011

Vodafone

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AirlinesAnalyticalArabicAviationBodybuildingBusiness AddministrationBusiness AnalysisConsumer ServicesCreativeCustomer ServiceCustomer Service RepCustomer-orientedDetails-orientedEnglishFinancial ServicesGamingLogisticsMac OSMicrosoft OfficeMicrosoft WindowsQuality AssuranceQuality ControlQuality Coordinator/TrainerReadingSenior QA Coordinator/TrainerSix Sigma "White Belt"Soft SkillsSupportTOTTOT " Train The Trainer" DeplomaTeam PlayerTelecommunicationsTeleperformanceTeleperformance DubaiTraining / InstructionTransportationVodafone

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Mac OS

Mac OS

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Business Analysis

Business Analysis

: Expert

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

soft skills

soft skills

: Expert

: Extreme - I love it!

:

3-5 years

Training / instruction

Training / instruction

: Expert

: Extreme - I love it!

:

1-3 years

Quality assurance

Quality assurance

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Customer-oriented, Creative, Details-oriented, Team Player

Online Presence

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