Basic Info
Ramadan Samir
7 years
Ajman, United Arab Emirates
Bachelor's Degree
Experienced
Work Experience
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Senior QA Coordinator/Trainer at Teleperformance Dubai
Experience DetailsSenior QA Coordinator/Trainer Quality, Customer Service/Support Experienced (Non-Manager)
Responsible for building and improving the QA database system in the company. Company DetailsTeleperformance Dubai (multinational) Dubai, United Arab Emirates 101-500 employees Consumer Services Teleperformance.com
Sep 2015 to present (1 year 10 months)
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Quality Coordinator/Trainer at Teleperformance
Experience DetailsQuality Coordinator/Trainer Quality Experienced (Non-Manager) N/A Company DetailsTeleperformance (multinational) Cairo, Egypt N/A Consumer Services , Financial Services westernunion.com
Oct 2013 to Sep 2015 (1 year 11 months)
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Customer service rep at Teleperformance
Experience DetailsCustomer service rep Customer Service/Support Experienced (Non-Manager) N/A Company DetailsTeleperformance (multinational) Cairo, Egypt More then 1000 employees Airlines/Aviation expedia.com
Mar 2013 to Oct 2013 (7 months)
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Customer service rep at Vodafone
Experience DetailsCustomer service rep Customer Service/Support Experienced (Non-Manager) N/A Company DetailsVodafone (multinational) 6th of October, Egypt More then 1000 employees Telecommunications vodafone.com
Aug 2011 to Jan 2012 (5 months)
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Customer service rep at Teleperformance
Experience DetailsCustomer service rep Customer Service/Support, Logistics/Supply Chain Experienced (Non-Manager) N/A Company DetailsTeleperformance (multinational) Cairo, Egypt More then 1000 employees Airlines/Aviation expedia.com
May 2010 to Aug 2011 (1 year 3 months)
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Education
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Bachelor's Degree in business addministration
Education DetailsBachelor's Degree business addministration Cairo University, Egypt C / Good / 65 - 75% N/A N/A Cairo University
2005 - 2012
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High School - Thanaweya Amma
High School DetailsThanaweya Amma Helwan high school Egypt 2004 C / Good / 65 - 75% N/A Helwan high school
2004
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Certifications
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TOT " Train The Trainer" Deploma
Feb 2014
Certificate detailsTOT " Train The Trainer" Deploma Feb 2014 N/A N/A N/A Brilliance business school
One of the best Deplomas in training / instuction field of not the best |
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Six Sigma "White belt"
Jan 2016
Certificate detailsSix Sigma "White belt" Jan 2016 N/A N/A N/A Aver Business institute N/A |
Training and Courses
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TOT at Brilliance Business School
Feb 2014
Training/Course DetailsTOT Feb 2014 Brilliance Business School N/A |
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soft skills at Raya Contact Center
Mar 2009
Training/Course Detailssoft skills Mar 2009 Raya Contact Center N/A |
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Soft skills at Teleperformance
May 2010
Training/Course DetailsSoft skills May 2010 Teleperformance N/A |
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Soft skills at Vodafone
Aug 2011
Training/Course DetailsSoft skills Aug 2011 Vodafone N/A |
Last update more than 10 months ago.
Profile Skills and Keywords
AirlinesAnalyticalArabicAviationBodybuildingBusiness AddministrationBusiness AnalysisConsumer ServicesCreativeCustomer ServiceCustomer Service RepCustomer-orientedDetails-orientedEnglishFinancial ServicesGamingLogisticsMac OSMicrosoft OfficeMicrosoft WindowsQuality AssuranceQuality ControlQuality Coordinator/TrainerReadingSenior QA Coordinator/TrainerSix Sigma "White Belt"Soft SkillsSupportTOTTOT " Train The Trainer" DeplomaTeam PlayerTelecommunicationsTeleperformanceTeleperformance DubaiTraining / InstructionTransportationVodafoneSelf-assesed Skills
Tools and Technologies
Mac OS
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Microsoft Windows
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Microsoft Office
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Fields of Expertise
Business Analysis
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customer service
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soft skills
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Training / instruction
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Quality assurance
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Key Skills
Analytical, Customer-oriented, Creative, Details-oriented, Team PlayerOnline Presence
