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Ramadan Mahmoud Ahmed

Retail Solution Specialist (Senior System Engineer) at IKEA

New Cairo, Cairo, Egypt

Work Experience

  • Implementation Manager Full Time

    Takamul asystems

    Nov 2015 - Present -9 yrs, 8 months

    Egypt , Cairo

    • Job Details:Implementation & Technical Manager Reporting directly to General Manager. Main responsibilities: Project Management – Installation – Implementation – Configuration – Troubleshooting Network - Servers – Firewall – Storage – Tape Library – AV Solution – VOIP – IPTV Our Clients: Alexandria (Nozha Airport) - Cairo University - Ain Shams University - Alexandria University - Authority Agricultural Reclamation - Hilton Alex - Dream Club.
  • Account Manager Full Time

    Starways

    Jan 2015 - Present -10 yrs, 6 months

    Egypt , Cairo

    • Job Details:Account Manager & SEO Specialist Reporting directly to the Management Directory. Main key responsibility focused to manage Star ware clients requirements to achieve our target to make client's satisfaction & provide them in the following services: Hosting (Shared-VPS-Dedicated) Web Development &Web Application. Car Tracking Monitoring. We can provide the customer to track his cars & get the location & control the fuel engine from our system also we gives alarms & reports by sending SMS & Emails by Tracking system. • Passion for digital and an understanding of the digital marketplace. • Excellent organizational, project management and problem solving skills. • Ability to pre-empt problems, show initiative and be pro-active. • A high level of numeracy and literacy with strong attention to detail. • Ability to multi task and work under pressure. • Ability to build and maintain strong working relationships internally and externally. • A natural communicator. SEO Specialist • Review and analyze client sites for areas that need to improved, deleted, or revise • Prepare detailed strategy reports. • Identify the least expensive but most powerful and profitable keywords for client sites. • Improve a company's organic search results. • Ensure websites are filled with optimal keywords. • Place keywords appropriately in copy to gain most search engine traffic. • Write original, powerful SEO content for blogs and websites. • Effectively use header tags. • Strategize ways to improve and track site performance. • Consult with independent web designers to improve the navigation of a site to enhance its search engine ranking.
  • Project Manager Full Time

    Egypt Air

    Jan 2015 - Oct 2015 -9 months

    Egypt , Cairo

    • Job Details:Reporting directly to General Manager. Main key responsibility Project Manager in STARWARE Projects. Hosting Web Development & Web Application. Car Tracking Monitoring. Our Clients (Vodafone-Alarab Qatari New-Arabi21 News - ETRADE for Forex - Alnabaa News - Alwatan News - Elshourok News – Elmoheet - Madinty). • Passion for digital and an understanding of the digital marketplace. • Excellent organizational, project management and problem solving skills. • Ability to pre-empt problems, show initiative and be pro-active. • A high level of numeracy and literacy with strong attention to detail. • Ability to multi task and work under pressure. • Ability to build and maintain strong working relationships internally and externally. • A natural communicator.
  • IKEA

    • Retail Solution Specialist (Senior System Engineer)Full Time

      Oct 2013 - Present -11 yrs, 9 months

      Egypt

      • Job Details:the main responsibilities focu
    • Retail Solution Specialist (Senior System Engineer)Full Time

      Oct 2013 - Present -11 yrs, 9 months

      Egypt

      • Job Details:the main responsibilities focu
    • Retail Solution Specialist (Senior System Engineer)Full Time

      Oct 2013 - Present -11 yrs, 9 months

      Egypt

      • Job Details:the main responsibilities focu
    • Senior System EngineerFull Time

      Sep 2013 - Apr 2014 -7 months

      Egypt

      • Job Details:Reporting to the Enterprise IT Manager. Main key responsibilities focused on IT management in retail systems with full cycle implementations. Provided necessary support to all IT requirements and related tasks for IKEA customer and retail CFC. Internal stakeholder engagement is a key enabler to identify main factors and objectives, to be aligned and synchronized, to provide the required support, ultimate solutions within tight timelines. Main daily tasks included tackling the following:- - SAP System (ERP) - Microsoft dynamics NAV2009 classic SQL server - RPRO Installation and configuration to retail users - Alcatel & communication vendors for installation, configuration, troubleshooting for all IKEA IT (networks devices, IP telephony with Omni vista system) - Hardware installation (printers, projectors, IP etc.) - Installation & Configuration of HP printers (NCR-HP-Toshiba-Zebra) - Installation, reimaging operation system & software to Al Futaim’s computer - Meeting retail CFC challenges & support all users & troubleshooting

    Education

    • Future Academy for Computer Science and Information Technology Cairo-Egypt in IT

      Future Academy

      Jan 1996 - Jan 1999 - 3 yr

    • High School - Thanaweya Amma

      Madenet Nasr School

      Jan 1995 

    Achievements

    Re-organized something to make it work better Identified a problem and solved it Come up with a new idea that improved things Developed or implemented new procedures or systems Worked on special projects Received awards Been complimented by your supervisor or co-workers Increased revenue or sales for the company Saved money for the company Saved time for the company

    Skills

    • System Administration
    • HelpDesk
    • Technical Support
    • Oil & Gas
    • Retail
    • Banking
    • Cosmatics

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • PMP

      2015
    • MCITP

      Raya·2009
    • RHCT

      BP·2008
    • CCNA

      SCT·2007
    • HSSE Training

      BP ·2006
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