Ramadan Shalaby

IT ManagerFull Time

• Job Details: Supervised and managed day-to-day operations of IT department by overseeing projects and providing technical support to staff.  Developed and maintained IT infrastructure, including servers, networks, and storage systems.  Provided technical support for hardware and software issues.  Spearheaded the installation and configuration of computer hardware, operating systems, and applications.  Monitored, maintained, and fine-tuned computer systems and networks to ensure maximum efficiency.  Enhanced system security through rigorous access control measures.  Performed system upgrades to integrate new releases and models, maintaining cutting-edge infrastructure.  Developed and conducted staff training on emerging technologies, promoting a culture of continuous learning.  Managed XVR, DVR, NVR Camera systems to provide extensive surveillance and security measures.  Troubleshot and resolved printer and scanner issues, preserving office productivity.  Follow up and support user to solve their technical issues onsite, remotely through phone, WhatsApp, TeamViewer, any desk, rust desk, and zoom.  Management of cPanel dedicated host plan of domains.  • Follow up VDSL, ADSL line internet (Collection, activates, and deactivates service).

IT Assistant ManagerFull Time

• Job Details:• Proficiently managed Active Directory, DNS, DHCP, and File Server infrastructure as an experienced administrator. • Administered Sophos XG Firewall to ensure top-tier network security and optimal performance. • Demonstrated expertise in VMware ESXi 7.0 virtualization technologies. • Successfully deployed and configured Microsip communication systems. • Management Avaya IP Office Manager “create users, extensions, group access”. • Management Avaya report “users, user's access”. • Management many of Vigor models like 2860, 2860ac, 2865 n plus, 2729 in 9 branches in Egypt & KSA. • Spearheaded the installation and configuration of computer hardware, operating systems, and applications. • Monitored, maintained, and fine-tuned computer systems and networks to ensure maximum efficiency. • Resolved intricate system and network issues, including Active Directory and hardware/software malfunctions. • Streamlined user experience by setting up new user accounts, profiles, and resolving password/profile issues. • Enhanced system security through rigorous access control measures. • Performed system upgrades to integrate new releases and models, maintaining cutting-edge infrastructure. • Developed and conducted staff training on emerging technologies, promoting a culture of continuous learning. • Managed XVR & Camera systems to provide extensive surveillance and security measures. • Troubleshot and resolved printer and scanner issues, preserving office productivity. • Follow up all users through ERP ticket system. • Follow up and support user to solve their technical issues onsite, remotely through phone, WhatsApp, TeamViewer, any desk, rust desk, and zoom. • Management more of cPanel on VPS, Dedicated for more of domains.

Assistant It ManagerFull Time

• Job Details:In this role I was responsible for manage Administer servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, software deployment, security updates and patches, Analyze, maintain, and implement LAN/WAN equipment and networks. Manage AD, DNS, DHCP, IIS, FS, Sophos Firewall as administrator, Install & configure computer H/W operating systems and applications, Monitor and maintaining computer systems and networks, Troubleshooting system and network problems, AD issues, diagnose, and solve hardware or software faults, Set up new user accounts and profiles and dealing with password and profile issues, Ensure security through access controls, Upgrade systems with new releases and models, Troubleshoots printer’s problems, Utilize and maintain the helpdesk tracking software “OsTicket”, this ensuring daily monitoring and completion of scheduled jobs, Update the asset database of all IT equipment and software licenses, Report issues to the internal HelpDesk IT team for escalation, Provide employees with IT equipment and accounts for new joiners, internal transfers and/or leavers, Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions, Check ETA, ERP System invoices, compare between them.