Ramadan Habeeb

Customer Support ChampionFull Time

• Job Details:Role is a multi-task for handling Calls, chat and social Direct messages. ● Handle inbound chat from customers and clarify inquiries, troubleshot technical issue, and raise a complain if required. ● Handle received mails from customers with screenshots like proof of payments, request for deposits, technical issue, du application or any other documented scenarios. KPI: role depends mainly on SLA and customer satisfaction factor (ESat

Customer Service RepresentativeFull Time

• Job Details:Responsibilities:  Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.  Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client feel supported and valued.  Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.  Building lasting relationships with clients and other call center team members based on trust and reliability.  Utilizing software, databases, scripts, and tools appropriately.  Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.  Making sales or recommendations for products or services that may better suit client needs.  Taking part in training and other learning opportunities to expand knowledge of company and position.

Sql server Database adminstratorFull Time

• Job Details:SQL SERVER DATABASE ADMINISTRATOR: • Manage SQL Server databases • Configure and maintain database servers and processes • Monitor system's health and performance • Ensure high levels of performance, availability, sustainability and security • Analyze, solve, and correct issues in real time • Provide suggestions for solutions • Perform scheduled maintenance and support release deployment activities after hours • Database Administrator (DBA) is responsible for performing both advanced and all general database administration functions including overall database and system design, database install including upgrading and patching, backup and recovery including standby database management, replication, streams and employing both advanced and general performance tuning strategies. • Day-to-day performance monitoring. • Resolves issues via service tickets and perform application support. • Performs and Monitor daily data back-up and recovery as needed. • Configure servers for DBMS product installation and database creation. • Create database users and maintain their privileges and audit actions. • Provides on-call support for assigned databases 24h to include investigating and troubleshooting problems. • Build and Manage High Availability Database Solutions. • Maintains all security needed aspects to keep the Database secured. • Troubleshoot problems regarding database, applications and development tools. Projects achieved during work: • working on the Census project of Egypt(2016-2017) as SQL Admin