Rakshit Rai

Project Coordinator

• Job Details:Coordinating with digital production services with marketing procurement. Established comprehensive documentation protocols for project audit trails, ensuring consistent tracking of changes across all phases; streamlined access for team members, resulting in a 25% decrease in documentation retrieval time. Developed and delivered monthly status presentations for clients, emphasizing project timelines, deliverables, and risks; created a standardized template that saves 8 hours preparation time each month, improving overall productivity. Managed client communication, resolving concerns promptly and effectively. Managing day-to-day operational aspects of a project and its scope with multiple teams. Drafting of reports summarizing progress made on projects for review by executive leadership team. Creating and maintaining project documentation to drive transparency with stakeholders. Involved in the automation project which is for the integration between the two ticketing platforms Service-Now and Zendesk to reduce the manual efforts by the team.

CRM Marketing Associate

• Job Details:Worked collaboratively with all relevant agencies and internal teams. Streamlined communication channels for increased productivity. Mentored team members in professional development and growth. Trained and mentored new team members to promote productivity, accuracy, and friendly customer service. Implementation of the automation tool in the standardized template using Excel macro to assist the team in saving 6-7 hours of execution time.

Technical Campaign Manager

• Job Details:Delivered campaign programmes across multiple channels. Worked collaboratively with all relevant agencies and internal teams. Monitored and reported on campaign performance and applied learnings to future activities. Worked closely with executive team to outline company goals and transfer goals to account holders. Trained and mentored newly hired employees to provide better grasp of job responsibilities and expectations. Mentored junior staff in advertising best practices and industry knowledge. Maintained advertising calendar to keep projects on task and meet deadlines.