Basic Info

Mohamed Abd El Rahman

7 years

Alexandria, Egypt

Bachelor's Degree

Senior Management

Work Experience

Senior Sales Representative at TE Data

Experience Details

Senior Sales Representative

Sales/Retail

Senior Management (e.g. VP, CEO)

-To deal with walk in customers in order to help them handle cases.
-To represent TE Data in all represented events.
-To maintain customer satisfaction at all times in adherence to TE Data’s policies and procedures.
-To submit daily reports included customer’s cancellation, refunds or payments.
-To implement ADSL work flow as needed.
-To distinguish between essential and non essential duties.
-To maintain high quality standards in all work.
-To stay current with new information technology, equipment programs and services.
-To perform any other duties requested by the Direct Manager.
-To address problems and suggest appropriate solutions.
To manage employee performance within the department.
-To identify staff training needs and recommend the proper training modules for eligible individuals.


Company Details

TE Data

Dokki, Giza, Egypt

More than 1000 employees

Telecommunications

http://www.tedata.net/eg/ar/

Jun 2015 to present (1 year 6 months)
Sales Representative at TE Data

Experience Details

Sales Representative

Sales/Retail

Entry Level

-Sell and represent our services to customers.
-Renewing the service (ADSl, Domains, Hosting and mailing services) for the existing customers.
-Handle Enterprise requests (VPN, Leased lines , local loop and others)
-Developing strong customer relationship.
-Implementing and maintaining the friendly expert attitude with all customers at all times.
-Communicate effectively with other departments in order to provide the required customer service standards.
-Handling Customers payments.
-Demonstrates high quality standards in all work.
-Maintain existing customer relationships and encourage clients to use new products and solutions.


Company Details

TE Data

Dokki, Giza, Egypt

More than 1000 employees

Telecommunications

http://www.tedata.net/eg/ar/

Dec 2010 to May 2015 (4 years 5 months)
Customer Service Team Leader at LinkdotNet

Experience Details

Customer Service Team Leader

Customer Service/Support

Senior Management (e.g. VP, CEO)

-Responsible for the training for the new hired employees.
-Responsible for putting the monthly schedule for the team.
-Handle any assigned task from the direct manager.
-Responsible for monthly evaluation for the team members.



Company Details

LinkdotNet

Maadi, Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.link.net/english

Sep 2009 to Nov 2010 (1 year 2 months)
Customer Service Representative at LinkdotNet

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

-Handle incoming calls from Customers
-Interface directly with the customers to figure out the confronted problems in order to resolve it
-Track and solve problems of troublesome partners.
-Sending daily reports to the Supervisor for each shift.
-Handle customers complaints through all the contact channels [online support (English live chat), feedback e-mails and phone] efficiently and effectively.
-Handling customers` surveys in order to get customers` feedback about our service and then analyze their feedback to reach results that help us to develop our service in a way that enhances our customer satisfaction.


Company Details

LinkdotNet

Maadi, Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.link.net/english

Sep 2008 to Sep 2009 (1 year)

Achievements


Prepared a knowledge base to the team members included all info required in our business


Created a new business rule related to follow up our open cases and others continued as a basic work flow.
Got a best agent reward for 15 times monthly


Prepared a knowledge base to the team members included all info required in our business


Prepared a knowledge base to the team members included all info required in our business


My biggest achievement is Marriage as i got a flat and prepaid everything without any help from anyone

Education

Bachelor's degree in Accounting in Accounting

Education Details

Bachelor's degree in Accounting

Accounting

Cairo University, Egypt

B / Very Good / 75 - 85%

Accounting

N/A

Cairo University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

al saedia

Egypt

2003

B / Very Good / 75 - 85%

N/A

al saedia
2003

Certifications

ICDL
May 2007

Certificate details

ICDL

May 2007

N/A

N/A

N/A

High technology center at faculty of engineering.

ICDL course including windows operating system, office package (word, excel, PowerPoint, access, outlook) and internet by HTC (High technology center) at faculty of engineering.

English Course
Aug 2010

Certificate details

English Course

Aug 2010

N/A

N/A

N/A

MODLI

English Course in MODLI STREAM (Ministry Of Defense Language Institute) Starting from level 7.

English Course
May 2009

Certificate details

English Course

May 2009

N/A

N/A

N/A

Net Skill Center

English course (levels 3, 4, and pre conversation include levels 5, 6, 7, and 8) by NET SKILL center.

Certificate details

Soft Skills Course

May 2008

N/A

N/A

N/A

ITI(Information Technology Institute)

Soft skills course including communication, presentation, time management, and stress management skills by ITI (Information Technology Institute) from February 2008 to May 2008.

English Course
Aug 2008

Certificate details

English Course

Aug 2008

N/A

N/A

N/A

Berlitz

English course (levels 1, 2, and 3) by BERLITZ from 28/6/2008 to 28/8/2008

Certificate details

Business Writing Course

Dec 2008

N/A

N/A

N/A

Link Learning Center

Business Writing Course in LLC (Link Learning Center).

Certificate details

Communication Skills Course

Dec 2008

N/A

N/A

N/A

Link Learning Center

Communication Skills Course in LLC (Link Learning Center).

Certificate details

Customer Service Course

Dec 2008

N/A

N/A

N/A

Link Learning Center

Customer Service Course in LLC (Link Learning Center).

Certificate details

Stress Awareness Course

Dec 2008

N/A

N/A

N/A

Link Learning Center

Stress Awareness Course in LLC (Link Learning Center).

Certificate details

Presentation Skills

Aug 2013

N/A

N/A

N/A

TE Data in House training

Presentation Skills

Certificate details

Seven Habits for the highly effective people Course

Jul 2013

N/A

N/A

N/A

TE Data in House training

Seven Habits for the highly effective people Course

Certificate details

Time Management Course

Aug 2014

N/A

N/A

N/A

TE Data in House training

Time Management Course

Certificate details

Stress Management Course

Sep 2014

N/A

N/A

N/A

TE Data in House training

Stress Management Course

Certificate details

Problem Solving Course

Sep 2014

N/A

N/A

N/A

TE Data in House training

Problem Solving Course

Training and Courses

Training/Course Details

Accounting

Sep 2006

Egypt for Importing & Exporting Company

-Prepare journal entries and reconciles general ledger and subsidiary accounts. -Prepare monthly revenue and expenditure reports. -Calculate and prepare reimbursement billings and track receivables reconcile monthly Accounts receivable.

Training/Course Details

Cash and Treasury training

May 2012

TE Data

N/A

This profile is not updated!
Last update more than 1 months ago.

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Profile Skills and Keywords

AccountingAdaptiveArabicBusiness DevelopmentBusiness Writing CourseBusiness-orientedCash And Treasury TrainingChessCommunicaionCommunication Skills CourseCustomer ServiceCustomer Service CourseCustomer Service RepresentativeCustomer Service Team LeaderERPEnglishEnglish CourseEnglish MoviesFamily GatheringFlexibleGermanICDLLeadershipMicrosoft ExcelMicrosoft OfficeMicrosoft WindowsOld Arabic SeriesPresentationPresentation SkillsProblem SolverProblem Solving CourseRetailSalesSales RepresentativeSenior Sales RepresentativeSeven Habits For The Highly Effective People CourseSoft Skills CourseStress Awareness CourseStress Management CourseSupportSupportiveTeam PlayerTelecommunicationsTime Management Course

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

ERP

ERP

: Little knowledge

: Little

:

Less than 1 year

Fields of Expertise

Leadership

Leadership

: Expert

: Extreme - I love it!

:

3-5 years

Communicaion

Communicaion

: Expert

: Extreme - I love it!

:

5-7 years

Presentation

Presentation

: Expert

: Extreme - I love it!

:

3-5 years

Accounting

Accounting

: Intermediate

: Medium

:

1-3 years

Key Skills

Business-oriented, Problem Solver, Flexible / Adaptive, Team Player, Supportive

Online Presence

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