Rahma hussien

Secretary

• Job Details:• patient communication: answer incoming calls, emails, and messages from patients and their families, providing information and addressing inquiries about lips services in a professional and courteous manner. • appointment scheduling: coordinate and schedule appointments for lab tests, imaging services (ultrasound, mri, ct scans), outpatient consultations, gp services, wellness programs, and screenings, ensuring accurate and timely booking. • sales and promotion: identify and pursue opportunities to promote and sell lips services. provide detailed information about the benefits of our services and encourage patients to utilize our comprehensive healthcare offerings. • information management: maintain and update patient records and appointment details in the system, ensuring confidentiality and accuracy. • support services: provide detailed explanations of procedures and answer patient questions regarding lips services. • problem resolution: address and resolve patient issues or concerns promptly, escalating complex cases. • obtain payments and authorization codes before the appointment • follow-up: conduct follow-up calls to patients to confirm appointments.

HR Administrative Assistants

• Job Details:• medical admin work (filling forms – scan requests, surgery bookings) • matching clinics between hospitals and practice management database • adding new patient information on practice management system • assisting the pa with adding and cancelling clinics • sending review invitations via email • chasing appointment authorization codes via email • posting and emailing clinic letters to patients and gps • sending appointment confirmation emails to patients. • updating pas of the missing appointments to take action • making sure that the authorization codes and logs are in place for the appointments • checking the renaming of the logs is done accurately based on the agreed format • making sure that all the required clinic actions are done. • making sure that all the surgery documents are sent and uploaded on system • receiving calls as an operator and transferring them to the required pa • creating and delivering reports to team leaders • upload scanned files from teams to system • uploads reports from external hospitals to system • escalating issues and complaints to the team leader • assist team members upon team leader’s request.