RN

Rahma Nasr

Social Media Moderator at Selah El-Telmeez

Giza

Work Experience

  • Social Media Moderator (Part Time)

    OMD

    May 2021 - Dec 2023 -2 yrs, 7 months

    • Job Details:Facebook & Instagram moderation. Provide customer support and respond to inquiries. Dealing with customers complaints.

  • Social Media Moderator

    Selah El-Telmeez

    Nov 2016 - Present -8 yrs, 8 months

    • Job Details:Respond to customer inquiries, comments, and messages on platforms like Facebook and WhatsApp. Assist customers in placing their orders online and guide them through the shopping process. Confirm orders with customers via phone calls to ensure accuracy. Maintain a professional and friendly tone while managing customer interactions. Update the team with any customer issues, delays, or feedback.

    • Education

    • Bachelor's Degree in Mass Communication

      Cairo University (CU)

      Jan 2021 

    Skills

    • excellent in using microsoft office programs (word, powerpoint, excel)
    • Excellent communication skills
    • Very good researcher
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