Rahma Medhat Medhat

Customer serviceFull Time

• Job Details:Oct 2020 . Dec 2021 : customer service representative, xceed Company Answered incoming phone calls ,take-orders , Provided a high level of customer service by assisting customers with any questions or concerns. Handling with customers transactions and complaints to meet their expectations and satisfaction. Track, analyze trends, and create reports to on escalated issues. Achieving the monthly settled Targets in all KPI’s. Support to new hires. Dec 2021 - Aug 2022 : Leading a team of 10 agent’s and provide the appropriate , create and follow up on opportunities action plans to address floor. Ensure the development of the team new hires & guiding them through the company client policies , analyze the team performance. Coach the team on their quality scores. Account complaints analysis Updating the minor test monthly. Delivering awareness sessions to the agent along with the top committed errors.