Rahma Mahmoud Mahmoud

SMB Non-Voice (Email Channel) Advisor

• Job Details:Provide expert support for small and medium business (SMB) accounts, addressing complex technical issues and ensuring high levels of customer satisfaction. Analyze customer interaction data to identify trends and areas for service improvement. Mentor and train junior advisors, sharing knowledge and best practices to enhance team performance. Develop and implement strategies to optimize the support process and reduce resolution times.

Inbound Agent

• Job Details:Handled inbound customer inquiries, providing timely and effective solutions for a range of service-related issues. Contributed to achieving team goals by meeting and exceeding performance metrics.

Customer Support Representative

• Job Details:Provided answers to customer inquiries, offering product information and related services. Maintained customer account records, including updating and canceling accounts. Managed and processed an average of 200+ orders weekly from customers, distributors, and agents.