Rahma Magdy ElShemy

Customer Support Representative

Egypt

Gomla Market

Jun 2024 - Nov 2024 -5 months

Egypt

Job Details:Provided excellent customer service by greeting and assisting customers in a timely, professional, and friendly manner, resulting in positive feedback. Resolved customer complaints and issues quickly and efficiently, ensuring customer satisfaction and loyalty. Assisted with product location, restocking, and ensuring the store remained well-organized and visually appealing.

Faisal Islamic Bank

Egypt

Job Details:Assisted in daily banking operations such as opening, closing, and managing customer accounts including checking, savings, and certificates of deposit. Assisted in processing transactions for customers, such as deposits, withdrawals, transfers, and loan payments, ensuring accuracy and efficiency. Collaborated on resolving customer complaints and inquiries regarding account services, fees, and banking policies, providing clear and concise information. Cooperated with credit operations team in reviewing and evaluating credit applications from individuals and businesses. Cooperated with auditing team in ensuring the accuracy of clients’ documents and financial transactions such as automated clearing house (ACH) transactions.