Rahma Magdy Al-Nashar

Team Leader Customer Services

• Job Details:Responsible for the quality of customer service and meeting appropriate numbers. Responsible for accomplishing the svl. Create weekly and monthly work plans depending on business needs and staff capabilities. Responsible for the agents monitoring and tracking their learning curve to enhance their performance in their first working days. Empowering team members with skills to improve customer service and communication skills. Monitor personal kpis, target progress and achievements day by day.

Customer Support Representative

• Job Details:Worked as a call center agent for Vodafone enterprise account. Receive inbound calls from authorized companies in order information about products and services, to take orders or cancel accounts or to obtain details. Handling all requests and problems related to the end-user of account, the authorized and inquiries of corporate account and communication with concerned department to solve customer problems. Handling balance dispute, billing problems and technical cases on the lines. Working to achieve the required kpis in terms of quality, aht, conformance, and adherence in order to ensure customer satisfaction.