Rahma Elsafi

sales specialist at elbaz group

Cairo, Egypt

elbaz group

Dec 2022 - Present -2 yrs, 7 months

Egypt

Job Details:develop and execute sales strategies to generate new leads and maximize revenue. present and promote products/services to potential customers through direct meetings, calls, and digital channels. develop and maintain strong relationships with new and existing clients to drive sales and customer loyalty. identify customer needs and recommend tailored solutions to achieve sales targets. conduct market research to identify business opportunities and stay ahead of industry trends. negotiate contracts, pricing, and terms to ensure a win-win outcome for both the company and the client.

bahya donation

Jan 2022 - Nov 2022 -10 months

Egypt

Job Details:respond to customer inquiries via phone, email, and chat, ensuring prompt and accurate solutions. resolve customer complaints efficiently while maintaining a high level of professionalism and empathy. assist customers with product/service information, troubleshooting, and order processing. maintain customer records and document interactions using crm systems. collaborate with internal teams to address customer concerns and improve service quality. follow up with customers to ensure satisfaction and offer additional support when needed. meet or exceed key performance metrics, including response time, resolution rate, and customer satisfaction scores. stay updated on company policies, products, and services to provide accurate information.