Basic Info

Rahim Sayyed

8 years

Thane, India

Bachelor's Degree

Manager

Work Experience

Assistant Manager at Bharti Airtel Ltd.

Experience Details

Assistant Manager

Customer Service/Support, Sales/Retail

Manager

Founder member of Own Retail Concept in Airtel in Mumbai
Responsible for end to end process of the store service rollout for M&G
Responsibilities are from acquiring new location till making the store live and handling sales & revenue from the launched stores
This profile has taken my retail experience to a new high with exposure to multi-level, cross functional team interactions
Handled Own Retail and FR stores in M&G for all service related compliance and improvements
Handling the entire operations of the stores from sales to service to operations
Identifying design flaws and working towards fixing it along with respective process owners
New Product & Scheme green flagging
Monitoring CC call / Monthly visit with postpaid call center to understand VOC on circle and communicate and discuss circle updates


Company Details

Bharti Airtel Ltd. (multinational)

Pune, Maharashtra, India

More than 1000 employees

Internet/E-commerce, Retail, Telecommunications

www.airtel.in

Oct 2013 to Aug 2016 (2 years 10 months)
Store Manager at Puma store pvt. Ltd.

Experience Details

Store Manager

Fashion, Sports and Leisure, Sales/Retail

Manager

Sale by understanding customer needs, recommending correct products, up sell where necessary and handling promotions
? A thorough knowledge of the products being handled – product features, pricing and knowledge of competing brands
? To handle customer complaint
? Store upkeep and fit outs, merchandising, visual display and documentation
? Implementing CRM at the store level and providing relevant feedback to HO
? Interacting with customer care center for after sales service
? Ensuring brands are sufficiently stocked and effective replenishment ordering
? Inventory Control – regular stock taking and ensuring there are no stock shortages


Company Details

Puma store pvt. Ltd. (multinational)

Mumbai, India

501-1000 employees

Sports, Retail, Health, Wellness and Fitness

N/A

Sep 2012 to Aug 2013 (11 months)
Store Manager at Rivoli Group LLC

Experience Details

Store Manager

Sales/Retail, Fashion

Manager

Sale by understanding customer needs, recommending correct products, up sell where necessary and handling promotions
? A thorough knowledge of the products being handled – product features, pricing and knowledge of competing brands
? To handle customer complaint
? Store upkeep and fit outs, merchandising, visual display and documentation
? Implementing CRM at the store level and providing relevant feedback to HO
? Interacting with customer care center for after sales service
? Ensuring brands are sufficiently stocked and effective replenishment ordering
? Inventory Control – regular stock taking and ensuring there are no stock shortages
? Achievement: Promoted from Senior Sale Associate to Store Manager in one year


Company Details

Rivoli Group LLC (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Luxury Goods and Jewelry , Retail

N/A

Sep 2009 to Apr 2012 (2 years 7 months)
Senior customer care executive at Orange business services

Experience Details

Senior customer care executive

Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

Key Work Area:
Supply Chain Management,
Global Logistic Support Team,
Vendor Management & Procurement Division

? Responsible for procurement projects including managing purchasing, controlling inventory, and overseeing operation of North American region
? Liaison with Client Managers and Service Operation Managers, as well as all other divisions in the supplier/customer relationship to provide on-going contractual support
? Responsible for all material and equipment needs globally
? Administration of contract databases and maintenance of records to ensure contractual compliance by suppliers and customers
? In partnership with CISCO, NORTEL setting up and maintaining sites for the customer for various contracts, making the products available on the customer sites in time and raising the purchase orders for the same. Responsibility for updating the Clarify and Atlas System once the order is placed. Handling the escalations and finding quick solution for the same
? Achievement: Sourced and negotiated pricing for 1000 items with an annual purchased value of $50 million including establishing blanket purchase agreements and bulk commodity pricing


Company Details

Orange business services (multinational)

Mumbai, India

501-1000 employees

Business Services - Other, Computer Networking , Logistics and Supply Chain

N/A

Feb 2009 to Sep 2009 (7 months)
Customer care executive at Sify Ltd

Experience Details

Customer care executive

Sales/Retail, Customer Service/Support

Entry Level

? Convincing customers for renewal of their expired internet accounts
? Negotiating customers with best internet packages to increase sales
? Maintaining customer data according to their internet packages, expiry dates, daily usage etc
? Working under great pressure to complete daily team target
? Reporting to the Line Supervisor and Line Manager


Company Details

Sify Ltd

Mumbai, India

501-1000 employees

Information Technology Services, Internet/E-commerce, Consumer Services

N/A

Nov 2007 to Jan 2009 (1 year 2 months)

Education

Bcom in Commerce

Education Details

Bcom

Commerce

Mumbai University, India

C / Good / 65 - 75%

Organisations of commerce Accounts Taxation Economics English

N/A

Mumbai University
2005 - 2006
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalAssistant ManagerBharti Airtel Ltd.BooksBusiness DevelopmentBusiness Services - OtherCommerceComputer NetworkingConsumer ServicesCustomer Care ExecutiveCustomer ServiceCustomer-orientedCustomers ServiceE-commerceEnglishFashionFranchisingHealth, Wellness And FitnessHindiITInformation Technology ServicesInternetInternet OperationLeaderLogistics And Supply ChainLuxury Goods And JewelryMarathiMicrosoft OfficeOrange Business ServicesPuma Store Pvt. Ltd.RetailRivoli Group LLCSalesSenior Customer Care ExecutiveSoftware DevelopmentSportsSports And LeisureStore ManagerSupportSupportiveTeam PlayerTelecommunicationsTravelling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Marathi

Marathi

: Fluent

: Fluent

: Fluent

: Intermediate

Tools and Technologies

Microsoft office

Microsoft office

: Expert

: Extreme - I love it!

:

5-7 years

Internet operation

Internet operation

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customers service

Customers service

: Expert

: Extreme - I love it!

:

3-5 years

Franchising

Franchising

: Expert

: Extreme - I love it!

:

1-3 years

Business development

Business development

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Customer-oriented, Team Player, Supportive

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