RA

Raghed Ahmed

Call Center Agent

Abu Dhabi, United Arab Emirates

Work Experience

  • Call Center Agent

    MTN Telecommunications Company

    Dec 2022 - Dec 2023 -1 yr

    • Job Details:Handled high volumes of incoming calls, ensuring customer inquiries were resolved promptly and professionally. Provided accurate information on services and products, adhering to company policies. Collaborated with other departments to enhance service delivery and achieve organizational goals.

  • Technical Support Representative

    LG Company

    Dec 2021 - Dec 2022 -1 yr

    • Job Details:Delivered technical support for home appliances, ensuring quick and effective problem resolution. Consistently met performance metrics, including response speed and customer satisfaction. Resolved technical and non-technical inquiries, contributing to a 20% increase in customer retention rates.

  • Administrative Support

    Health Center

    Dec 2020 - Dec 2021 -1 yr

    • Job Details:Assisted patients with appointment scheduling, ensuring accuracy and seamless service. Streamlined patient management processes, improving operational efficiency. Maintained high-quality standards, achieving a 95% customer satisfaction score.

    • Education

    • Diploma in Food Engineering

      University of Gezira

      Jan 2018 - Jan 2021 - 3 yr

    Skills

    Languages

    • Arabic

      Fluent

    • English

      Advanced
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