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Raghdaa Ibrahim Abd el Hadi

Senior Genesys System Engineer at Ist Networks

Maadi, Cairo, Egypt

Work Experience

  • Senior Genesys System EngineerFull Time

    Ist Networks

    Sep 2018 - Present -6 yrs, 10 months

    Egypt , Cairo

    • Job Details:Senior Genesys System Engineer with 4 years’ experience responsible for delivering full Genesys Contact Center Solutions (Voice, Reporting, eServices, …etc.) including (third party integration, customization, …etc.) in different domains.

  • Infrastructure and AdminstrationInternship

    IBM

    Jul 2017 - Sep 2017 -2 months

    • developerInternship

      NARSS

      Jul 2017 - Aug 2017 -1 month

      Egypt , Cairo

        • Education

        • BSc in Computer Science

          Cairo University (CU)

          Jan 2014 - Jan 2018 - 4 yr

        Skills

        • Computer Engineering
        • Genesys
        • Project Planning
        • System Analysis
        • work within team
        • Problem Solving
        • work under pressure

        Languages

        • English

          Fluent

        • Arabic

          Fluent

        • French

          Beginner

        Training & Certifications

        • Genesys Certified Professional (GCP) - Inbound Voice 8.5 Consultant.

          Genesys·2019

        • EMC Academic Associate, Data Science and Big Data Analytics

          EMC·2018

        • EMC Academic Associate, Cloud Infrastructure and Services

          Dell EMC·2018

        • Infrastructure and Administration Program

          IBM·2017

        • Educational Satellite Program

          NARSS·2017

        • Academic Certified, CCNA Routing and Switching Academic

          Cisco·2017
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