Basic Info

Raghda Ahmed

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

German Account Advisor at Micron Technology ( Raya Holding )

Experience Details

German Account Advisor

Customer Service/Support

Entry Level

N/A


Company Details

Micron Technology ( Raya Holding ) (multinational)

6th october, Egypt

More than 1000 employees

Computer Hardware, Information Technology Services

N/A

Jul 2015 to present (1 year 9 months)
German Teacher at Ibn Masoud Private School

Experience Details

German Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Ibn Masoud Private School

Cairo, Egypt

101-500 employees

Education

N/A

Sep 2014 to May 2015 (8 months)
Customer Service Representative at Raya Contact Centre (Etisalat Emirates)

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Centre (Etisalat Emirates) (multinational)

Maadi, Cairo, Egypt

N/A

Consumer Services

N/A

Apr 2014 to Sep 2014 (5 months)
German Teacher at Baby Academy Nursery

Experience Details

German Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Baby Academy Nursery

Heliopolis, Cairo, Egypt

11-50 employees

Education

N/A

Sep 2013 to Mar 2014 (6 months)
German Teacher (volunteer) at Resala Training Center

Experience Details

German Teacher (volunteer)

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Resala Training Center

Cairo, Egypt

11-50 employees

Religious Institutions

http://www.resala.org/branches?branch_id=31

Jan 2009 to Jun 2012 (3 years 5 months)

Achievements


I achieved in my high school a big success and got high marks which is 95,6%.In the University got high marks too.

Education

BA in German Language

Education Details

BA

German Language, English Language, Arabic Language

Faculty of Al-alsun, Ain Shams University, Egypt

C / Good / 65 - 75%

German, English and Araic

N/A

Faculty of Al-alsun, Ain Shams University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Atef Al Sadaat

Egypt

2009

A / Excellent / 85 -100%

N/A

Atef Al Sadaat
2009

Training and Courses

Training/Course Details

German Customer Service Course

Dec 2013

DFA

I had learned how to deal with different kinds of costumers. How to be good listener and Team Player. Have strong communication and presentation skills. How to be reliable and hard working. Have the ability to work under pressure and deadlines. Have the ability to suggest practical solutions to the issues. Time management. The Training covered the following: Soft Skills (Customer Service including Assertive Behavior and Handling Irate Customers.Dealing with customers over the telephone and resolve Customer complaints )

Training/Course Details

German Conversation Course

Apr 2013

Reach Out

This course covered the following:(speaking fluent German)

Training/Course Details

English Conversation Course

Oct 2013

Real Soft House

N/A

Training/Course Details

English Conversation Course

Jul 2012

Bright Minds

N/A

Training/Course Details

The International Computer Driving License (ICDL)

Mar 2012

Resala Training Center

This course covered the following: Computer Skills: Very Good Microsoft Office : Word, Excel, PowerPoint, , Windows and Internet Browsing

Training/Course Details

German Conversation Course

Dec 2014

Goethe Institut

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicArabic LanguageCall CenterCarsComputer HardwareComputer SkillsConsumer ServicesCustomer ServiceCustomer Service RepresentativeEducationEnglishEnglish Conversation CourseEnglish LanguageFacebookFashionFoodGermanGerman Account AdvisorGerman Conversation CourseGerman Customer Service CourseGerman LanguageGerman TeacherGoogleHard WorkerInformation Technology ServicesInternetKind PeopleMeet FriendsMicron Technology ( Raya Holding )Microsoft PowerPointMicrosoft WordMusicNetworksOrganizerPresenterProblem SolverRaya Contact Centre (Etisalat Emirates)ReadingReligious InstitutionsSupportSwimmingTeachingTeam PlayerTelecommunicationThe International Computer Driving License (ICDL)The NileWatchesWatching TVYoutube

Self-assesed Skills

Languages

German

German

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Computer Skills

Computer Skills

: Advanced

: High

:

5-7 years

Telecommunication

Telecommunication

: Advanced

: High

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Networks

Networks

: Advanced

: High

:

5-7 years

Customer Service

Customer Service

: Advanced

: High

:

Less than 1 year

Call Center

Call Center

: Advanced

: High

:

Less than 1 year

Teaching

Teaching

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Presenter, Organizer, Problem Solver, Team Player

Online Presence

https://www.facebook.com/raghdod.emamhttps://soundcloud.com/stream

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