Raghda Zahran
Public Relations Specialist at Cairo Airport
Shorouk City, Cairo, EgyptWork Experience
VIP lounge supervisorFull Time
Cairo Airport Company
May 2014 - Nov 2017 -3 yrs, 6 months
- Job Details:- Conducting contracts with banks and major corporations to facilitate access for their VIP customers and elite cardholders to airport lounges. - Supervision of the VIP lounges across the airport terminals and taking care of all first and business class passengers. - Responsible for operations related to the reception of VIP passengers, and the check-in process at the lounge by monitoring and recording of guests who enter and utilize the Lounge. - Welcoming passengers as they enter the Lounge and introducing them to all aspects of the Lounge facilities, advising them of all available services and offering assistance where required to maintain customer loyalty. - Keeping all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight by coordinating with the boarding gate staff. - Providing assistance and support to guests with reduced mobility.
VIP lounge agentFull Time
Cairo Airport Company
Dec 2010 - Apr 2014 -3 yrs, 4 months
- Job Details:- Conducting contracts with banks and major corporations to facilitate access for their VIP customers and elite cardholders to airport lounges. - Supervision of the VIP lounges across the airport terminals and taking care of all first and business class passengers. - Responsible for operations related to the reception of VIP passengers, and the check-in process at the lounge by monitoring and recording of guests who enter and utilize the Lounge. - Welcoming passengers as they enter the Lounge and introducing them to all aspects of the Lounge facilities, advising them of all available services and offering assistance where required to maintain customer loyalty. - Keeping all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight by coordinating with the boarding gate staff. - Providing assistance and support to guests with reduced mobility.
Education
Diploma in Digital marketing and communications
University of California, IrvineJan 2019
Skills
- Customer Service
- Customer Support
- Customer Care
- Operations Management
- Microsoft Office
- Office management
- Hospitality
- Business Administration
- Computer Skills
- Digital Marketing
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Languages
Arabic
FluentEnglish
Fluent