Raghda Hayman

Work Experience

Assisted.VIP

Dec 2021 - Present -3 yrs, 6 months

Egypt , Alexandria

Job Details:Monitoring and responding to emails Filing phone calls and text messages Calendar maintenance Data entry Writing blog posts Content creation for the provided services Updating and Editing website using WordPress and Elementor Travel arrangement Bookkeeping Managing payments and invoicing Processing orders and refunds Making collections calls Handling payroll Billing and invoices

UX Centers

Jun 2021 - Nov 2021 -5 months

Egypt , Alexandria

Job Details:Handled daily customers’ queries over the phone CRM management Multitasked between calls and system navigation Note taking and delegating tasks to technicians when required

Sutherland Global

Sep 2020 - Dec 2020 -3 months

Egypt , Alexandria

Job Details:Handled phone calls from the members Followed up with the members via emails CRM management Multitasked between calls and system navigation

Manhattan Global Services

Jan 2020 - Jun 2020 -5 months

Egypt , Alexandria

Job Details:Generated new leads from a given database Attracted interest and provided personalized services to the clients. Ranked Top of my Team 2 months in a row. Promoted from Representative to Trainer in under 3 months. Maintained a friendly, proactive, and dynamic atmosphere as a trainer. Provided one-on-one guidance when needed.

BA in English Language and Literature
Alexandria University (ALEXU)
Jan 2018 - Jan 2022 - 4 yr
High School - Thanaweya Amma
sacred heart school for girls
Jan 2018