Raghda Mahmoud Aref

AgentFull Time

• Job Details:• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. • Handle angry customer to make him satisfied • Determine the problem faster and find a solution • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment. • Contact a different department using E-mail • Enter user account data in company system