Raghda Aly

Call Center SupervisorFull Time

• Job Details:Managing the call center activity Tracking sales achievement

Team leaderFull Time

• Job Details:• Developing customer service procedures, policies and standards for organization & department. • Ability to Handle a customer complaints or inquires and investigating which may be complex or long-standing problems. • Review and monitor and direct team performance and provide necessary coaching to ensure all sales, customer service, call handling and financial objectives are met. • Provide direction and motivation to staff. • Contributing in employing new staff and Dept. Strategy. • Accountable for directing workflow to ensure efficiency; plan, schedule, and coordinate team activities as to achieve the volume required to meet demand while operating within the parameters of available resources and budgeted targets. • Keeping accurate records of discussions or correspondence with customers. • Analyzing statistics or other data to determine the level of customer service your organization is providing.