RB

Ragab Badr

Branch Manager at Aramex International LLC

Egypt

Work Experience

  • Branch Manager

    Aramex International LLC

    Feb 2022 - Present -3 yrs, 4 months

    Egypt

    • Job Details:Experience in operations, lead a team of 10 employees and ensure SLA compliance for all customers, analyze customer requests impacting costs and operational workflows, define and review KPIs, conduct annual reviews of direct reports, and implement HSE policies, maintain inventory accuracy, optimize workflows, and monitor operational performance, ensure training on logistics procedures for branch staff, and compliance with updated operational legislation.

  • Retail Representative

    Rabea Company

    Nov 2018 - Feb 2020 -1 yr, 3 months

    Egypt

    • Job Details:Enhanced customer satisfaction through personalized service, boosting loyalty and sales, managed cash handling, register balancing, and merchandise organization for an optimized customer experience.

  • Customer Support Representative

    Etisalat Telecommunications

    Oct 2016 - Apr 2018 -1 yr, 6 months

    Egypt

    • Job Details:Increased customer satisfaction by promptly addressing inquiries and updating account information, responded efficiently to customer requests for product, service, and company information.

    • Education

    • Bachelor's Degree in Accounting

      Alexandria University (ALEXU)

      Jan 2012 - Jan 2016 - 4 yr

    Skills

    • Project Management
    • Data Analysis
    • Excellent managerial techniques
    • strong teamwork skills
    • Effective communication
    • Problem-solving abilities

    Languages

    • Arabic

      Fluent

    • English

      Intermediate
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