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Ragaa Mohamed Hagag

Corporate Enterprise Account Manager at Vodafone Egypt

Maadi, Cairo, Egypt

Work Experience

  • Administrative AssistantFull Time

    Zulficar international law firm

    Sep 2021 - Present -3 yrs, 9 months

    Egypt , Cairo

    • Corporate Enterprise Account ManagerFull Time

      Vodafone Egypt

      Aug 2018 - Present -6 yrs, 10 months

      Egypt , Cairo

      • Job Details:Managing small, Medium & large corporate accounts through handling large amount of inbound and outbound calls to assess authorized customer needs and provide relevant products and services.

    • Quality Assurance SpecialistFull Time

      Gimpex egypt

      Apr 2017 - Mar 2018 -11 months

      Egypt , Cairo

      • Corporate end-user representativeFull Time

        Etisalat Misr

        Nov 2016 - Mar 2017 -4 months

        Egypt , Cairo

        • Job Details:Handling end-user customers’s inquiries, requests and complains by receiving large amount of inbound calls to reach the highest level of customer satisfaction in a timely manner.

        • Education

        • Bachelor's Degree in Commerce

          Cairo University (CU)

          Jan 2009 - Jan 2013 - 4 yr

        • High School - Thanaweya Amma

          shoubra school

          Jan 2009 

        Skills

        • Internet Research
        • MS Office
        • Fast Typing
        • Good Listener
        • Customer Care
        • Follow Up
        • Account Management
        • Microsoft Excel
        • Quality Assurance

        Languages

        • Arabic

          Fluent

        • English

          Advanced

        Training & Certifications

        • Trainee at piraeus bank

          Piraeus bank·2012

        • Business course

          Cairo university ·2011

        • ICDL

          2011
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