RK

Raghad Alsayed Khatab

moderator

Sheikh Zayed, Giza, Egypt

Work Experience

  • volunteer - livelihoods program

    catholic relief services

    Nov 2024 - Jun 2025 -7 months

    Egypt

    • Job Details:delivered legal, psychosocial, and protection support to vulnerable sudanese, syrian, and palestinian refugees. organized workshops to address rights, resources, and project development, resolving 50+ beneficiary inquiries monthly. guided displaced communities in transforming needs into actionable proposals aligned with crs objectives.

  • Call Center Agent

    teleperformance

    Jul 2023 - Jun 2025 -1 yr, 11 months

    Egypt

    • Job Details:resolved customer inquiries and complaints efficiently, maintaining a 95% satisfaction rate. exceeded service goals through effective communication and teamwork in a high-pressure environment.

  • project coordinator

    ministry of social & solidarity

    Aug 2022 - Apr 2023 -8 months

    Egypt

    • Job Details:coordinated vocational training initiatives (sewing, cooking, industrial packaging, nursing assistance) for underserved egyptian communities. bridged communication between the ministry, trainers, and trainees from rural villages to ensure program execution. delivered workshops on job placement, entrepreneurship, and small business development.

  • moderator

    prime life clinic

    Egypt

    • Job Details:facilitated communication between patients, clinic staff, and doctors. organized appointment schedules and documented patient feedback for medical professionals. enhanced patient experience through empathetic and efficient service.

    • Skills

    • Communication
    • Microsoft Office Suite (Word, Excel, PowerPoint)
    • cross-cultural mediation
    • conflict-sensitive
    • Adaptability & Fast Learning
    • Team Collaboration

    Languages

    • Arabic

      Fluent

    • English

      Intermediate

    • Spanish

      Intermediate
    Share this Profile