Rafiya Sayyed

Store Manager

• Job Details:Oversee the day-to-day operations of the business to ensure smooth functionality and achievement of sales targets. Supervise all shop activities including opening/closing routines, maintaining store presentation standards, and managing the sales floor effectively. Monitor and manage stock levels to ensure product availability and prevent stockouts. Provide clear direction, guidance, and support to staff while promoting a positive and productive work environment. Resolve conflicts and encourage team cohesion. Drive key performance indicators (KPIs), plan and execute strategies to surpass budgeted goals and enhance profitability. Implement cross-training programs to ensure consistent coverage and operational flexibility across all tasks. Regularly evaluate individual and team performance to identify development opportunities and optimize team output. Deliver training sessions and provide ongoing support to store teams to improve skills and service quality. Identify high-risk areas on the shop floor and stockroom, and implement action plans to reduce stock loss. Manage product ordering and oversee shipments based on store demands and inventory levels. Handle customer complaints and resolve any issues related to staff or services to ensure customer satisfaction.

Cluster Store Manager

• Job Details:Handling multiple stores operations. Analyzing business needs, strategic direction & identifying opportunities, which allow a business to meet objectives through a close eye on controllable cost. Using commercial reports to determine correct allocation of space within the store and use sales history to condense or open space accordingly. Implemented store layout & planogram as key sales invigorator, while implementing innovative window displays, as per brand guidelines and in line with latest trends. Effective plan at place to ensure new season, sales launch and events launched in smooth manner. Prepare SWOT report and submit to line manager which includes comp shop activities. Ensured adherence to SOPs and worked on auto replenishment, shrinkage control & stock management having thorough action plan to drive profitability.

Store Manager

• Job Details:Ensure team delivers excellent level of customer service. Ensure KPIs at place, team aware of weekly / monthly budget sales figures, sales by department, bestsellers & slow sellers. Ensure team are fully informed of department figures, new collection, promotions, sales activities and top priority activities. Daily floor walk, team briefing, maintenance issue, health and safety checklist ensure smooth store operations. Influences brand and business managers on range profile, allocation, depth and width. Focus on delivering trainings and strategies, to deliver excellent customer service to our customers, with clear plan of retention. Performed mystery shopping & operational audits as a health check to identify and address gaps. Works closely with inventory managers on stock accuracy ensuring that all cycle counts are completed, in an accurate on time manner and that results are investigated with an action plan developed.