Rafik Samy Basilios

Chief Strategy & Operations OfficerFull Time

Country DirectorFull Time

• Job Details:• Lead and manage the work of Coptic Orphans in Egypt in close coordination with HQ related divisions • Responsible for the day-to-day management of the organization and its resources efficiently. • Liaise and engage with management at headquarters to ensure continuous alignment with the strategy. • Performs risk analysis, propose risk mitigation measure, and accordingly provide operations and strategic recommendations to management and the necessary actions to achieve objectives. • Represent the organization with local government and international organizations to ensure CO's image is preserved and enhanced. • Provide leadership for the disseminations of CO's values, vision and mission at the country office level. • Keep abreast on socio-economic and political changes in the environment and undertake timely review of areas that need improvement in the rapidly changing environment. • Develop and strengthen relationships with local organizations and networks and establish national strategic relations and alliances with partners and civil society working in common cause with the objectives. • Ensure that adequate internal control mechanisms are in place.

Managing DirectorFull Time

• Job Details:• Setting the company's strategic Annual expansion plans, Targets, goals and KPI's. • Introduced "e-collection" for more efficient customer experience. • Upgraded the Underwriting and Reinsurance practice. • Kicked-off Management Committee, to develop new products based on recent market needs. • Finalized company-wide archiving project, moving to paperless environment. • Installed missing core departments (CS, Quality Control, Claims, Training and Sales Quality control) • Added new Sales Quality KPI measure to the company's sales policy. • Created new policies & procedures to be linked with KPI's to improve overall performance.