Rafik Johnie

Hsbc, Gsc Egypt

• Executive AssistantFull Time

  Jul 2024 - Present -11 months

  Egypt , Cairo
• Commercial Markets and Business Service Recovery Admin Support Office Assistant ManagerFull Time

  Sep 2022 - Jun 2024 -1 yr, 9 months

  Egypt , Giza

  • Job Details:Tasked with assigning workload to the department workforce, allocating and monitoring their tasks, logging complaints received on secured messaging channels, auditing on department activities, reconciling the bank’s main account, supporting employees with funds transfers within boarders and abroad, reporting issue and insights to C-Suite Management, handling Data Subject Access requests according to GDPR-EU, working closely with the UK financial regulators, liaising after-complaints journey, and supporting other departments with customer-related information.
• Contact Centre Executive- Wealth Management and Personal BankingFull Time

  Jun 2021 - Sep 2022 -1 yr, 3 months

  Egypt , Giza

Vodafone Egypt

• System Management Centre AnalystFull Time

  Jan 2021 - Jun 2021 -5 months

  Egypt , Giza
• System Project CoordinatorFull Time

  Oct 2020 - Jan 2021 -3 months

  Egypt , Giza
• Workforce Real-Time Management AnalystFull Time

  Oct 2019 - Oct 2020 -1 yr

  Egypt
• Business AnalystFull Time

  Jul 2019 - Oct 2019 -3 months

  Egypt , Giza
• Pay Monthly Consumers Complaints SpecialistFull Time

  Apr 2019 - Jul 2019 -3 months

  Egypt , Giza
• Pool Of Trainers memberFull Time

  Nov 2018 - Apr 2019 -5 months

  Egypt
• Pay Monthly Consumer Care queue's FloorwalkerFull Time

  Jul 2018 - Nov 2018 -4 months

  Egypt , Cairo
• International Account AdvisorFull Time

  May 2017 - Jul 2018 -1 yr, 2 months

  Egypt , Giza

  • Job Details:ROLE PURPOSE: Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard. Key Accountabilities: 1. Customer Engagement and Interaction 2. Resolving customer needs and issues 3. Processes and Systems 4. Ensure service level agreements are met and maintained 5. Work as part of a team Person Specification: Personal Skills: - Customer service oriented. - Discipline & strict compliance with policies & procedures. - Ability to learn, seek knowledge and self development. Technical Skills: - Fluent English. - Have experience within a contact centre or customer service environment - Strong verbal communication skills. - Demonstrates a positive, enthusiastic, friendly attitude. - Ability to work on a 24 hours shift basis that will include night hours. - Proficiency in using MS Office application. - Share knowledge with colleagues and the immediate departments. - Proactively manage personal work standards and development.