Basic Info

Rafik Roushdy

7 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IT Project Manager at Electrolux

Experience Details

IT Project Manager

Project/Program Management, Business Development, Operations/Management

Manager

• To Manage IT Projects while maintaining scope, quality, budget, time, etc.
• To develop & achieve the business strategic plan along with Egypt PMO
• Raise the project management awareness & achieve the organization strategic objectives long term & short term.


Company Details

Electrolux (multinational)

Cairo, Egypt

More than 1000 employees

Manufacturing

http://www.electroluxgroup.com

Dec 2016 to present (1 year)
Technical Support Engineer at Electrolux

Experience Details

Technical Support Engineer

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

• Supporting all technical issues that face the users (Windows, Printers, outlook, Lotus Notes, VPN, Network ……etc.)
• Managing user accounts through active directory.
• Administrating the Shared files Server, Printers server, DHCP & DNS servers.
• Acting as the only SFP in all the factories , SFP is the secured focal point who is the IT personnel allowed to communicate with Electrolux different IT departments in Europe to solve Electrolux Application problems such as (Team center , Catia )
• Managing - Advisor Role - the factory needs with the IT manager in (hardware, software) for all users according to their business needs to meet the available budget.


Company Details

Electrolux (multinational)

Cairo, Egypt

More than 1000 employees

Manufacturing

http://www.electroluxgroup.com

Feb 2013 to Nov 2016 (3 years 9 months)
Trainer (volunteer) at SAFE

Experience Details

Trainer (volunteer)

Training/Instructor

Student

SAFE is an Egyptian NGO that works to spread the awareness in the society against child sexual abuse by giving training sessions & seminars to children, parents & all society members.
I was volunteer trainer, I Delivered 50+ trainings to kids, teens & youth inside & outside Egypt.


Company Details

SAFE

Cairo, Egypt

1-10 employees

Non-Profit Organizations

N/A

Mar 2014 to May 2015 (1 year 2 months)
Communication Help Desk at British American Tobacco

Experience Details

Communication Help Desk

IT/Software Development

Entry Level

• Managing User Accounts in active directory (Users, Computers, and Printers).
• Monitoring and Troubleshooting Network Connections between Depots and HQ.
• Supporting Users for (OS XP & 7, Lotus Notes, MS Office) and system documenting.
• Deploying, Upgrading and Updating HW and SW.
• Supporting the (Norand 6920 Communications Server)
• Supporting the Route Pro32 Application & its Server.
• Maintain and install Windows Mobile for Hand Held Devices (Intermec), and maintain Intermec Thermal, Dot matrix & Wireless printers.
• Acting as an Advisor in Planning the Bonus Plans for all BAT Customers according to the sales chart & analysis.


Company Details

British American Tobacco (multinational)

Cairo, Egypt

More than 1000 employees

FMCG

http://www.bat.com/

Aug 2011 to Jan 2013 (1 year 5 months)
Technical Support Engineer at E-Trade

Experience Details

Technical Support Engineer

IT/Software Development

Entry Level

• Troubleshooting connectivity problems in the network (internally & externally)
• Set-Up & install computer hardware & software including all related peripherals
• Purchasing of all IT assets & Interacting with various sales organizations.
• Install, monitor & support network hardware, servers, operating systems & applications
• Distributing IPs & Grouping for PCs in the network.


Company Details

E-Trade

Cairo, Egypt

11-50 employees

Accounting and Auditing Services

N/A

Jul 2010 to Mar 2011 (8 months)

Education

Telecommunications & Electronics Engineering in Telecommunications

Education Details

Telecommunications & Electronics Engineering

Telecommunications

El Shorouk Academy, Egypt

Not specified

N/A

N/A

El Shorouk Academy
2004 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Yehia Elrafie Language school

Egypt

2004

A / Excellent / 85 -100%

N/A

Yehia Elrafie Language school
2004

Certifications

CCNA
Sep 2010

Certificate details

CCNA

Sep 2010

N/A

N/A

N/A

CISCO

N/A

Certificate details

Project Management Professional (PMP)

Aug 2016

N/A

N/A

N/A

Project Management Institute (PMI)

N/A

Training and Courses

Training/Course Details

Training to be Trainer

Dec 2014

Electrolux

Electrolux TOT that qualify me to be Soft Skills trainer internally at Electrolux

Training/Course Details

Train your Brain (TYB)

Dec 2014

Electrolux

Train Your Brain methodology in delivering training depends on shortening the training time to 3-4 hours max. & that the training is completely dependent on activities & trainees participation instead of the standard way of training.

Training/Course Details

TOT to be trainer in SAFE

Mar 2014

SAFE

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Accounting And Auditing ServicesArabicBritish American TobaccoBusinessCCNACommunication Help DeskCustomer ServiceElectroluxEnglishFMCGFootballFrenchITIT Project ManagerInitiativeLeaderManagementManufacturingMicrosoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft WordNon-Profit OrganizationsPhotographyPlannerPresenterProblem SolverProgram ManagementProjectProject ManagementProject Management Professional (PMP)Projects CommunicationProjects PlanningReadingSoftware DevelopmentSupportTOT To Be Trainer In SAFETechnical Support EngineerTelecommunicationsTime ManagementTrain Your Brain (TYB)TrainerTrainingTraining To Be Trainer

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: High

:

More than 7 years

Microsoft Project

Microsoft Project

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Projects Communication

Projects Communication

: Expert

: Extreme - I love it!

:

5-7 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

Less than 1 year

Time Management

Time Management

: Advanced

: Extreme - I love it!

:

5-7 years

Projects Planning

Projects Planning

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Planner, Presenter, Initiative, Problem Solver

Online Presence

https://www.linkedin.com/in/rafikaspry/

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