
Rafik Aspry Roushdy
IT Project Manager (PMP)
New Cairo, Cairo, EgyptWork Experience
IT Project ManagerFull Time
Dec 2016 - Present -8 yrs, 6 months
Egypt , Cairo
- Job Details:• To Manage IT Projects while maintaining scope, quality, budget, time, etc. • To develop & achieve the business strategic plan along with Egypt PMO • Raise the project management awareness & achieve the organization strategic objectives long term & short term.
Technical Support EngineerFull Time
Feb 2013 - Nov 2016 -3 yrs, 9 months
Egypt , Cairo
- Job Details:• Supporting all technical issues that face the users (Windows, Printers, outlook, Lotus Notes, VPN, Network ……etc.) • Managing user accounts through active directory. • Administrating the Shared files Server, Printers server, DHCP & DNS servers. • Acting as the only SFP in all the factories , SFP is the secured focal point who is the IT personnel allowed to communicate with Electrolux different IT departments in Europe to solve Electrolux Application problems such as (Team center , Catia ) • Managing - Advisor Role - the factory needs with the IT manager in (hardware, software) for all users according to their business needs to meet the available budget.
Communication Help DeskFull Time
British American Tobacco
Aug 2011 - Jan 2013 -1 yr, 5 months
Egypt , Cairo
- Job Details:• Managing User Accounts in active directory (Users, Computers, and Printers). • Monitoring and Troubleshooting Network Connections between Depots and HQ. • Supporting Users for (OS XP & 7, Lotus Notes, MS Office) and system documenting. • Deploying, Upgrading and Updating HW and SW. • Supporting the (Norand 6920 Communications Server) • Supporting the Route Pro32 Application & its Server. • Maintain and install Windows Mobile for Hand Held Devices (Intermec), and maintain Intermec Thermal, Dot matrix & Wireless printers. • Acting as an Advisor in Planning the Bonus Plans for all BAT Customers according to the sales chart & analysis.
Technical Support EngineerFull Time
E-Trade
Jul 2010 - Mar 2011 -8 months
Egypt , Cairo
- Job Details:• Troubleshooting connectivity problems in the network (internally & externally) • Set-Up & install computer hardware & software including all related peripherals • Purchasing of all IT assets & Interacting with various sales organizations. • Install, monitor & support network hardware, servers, operating systems & applications • Distributing IPs & Grouping for PCs in the network.
Education
Telecommunications & Electronics Engineering in Telecommunications
El Shorouk Academy (SHA)Jan 2004 - Jan 2010 - 6 yr
High School - Thanaweya Amma
Yehia Elrafie Language schoolJan 2004
Activities
Trainer at SAFE
Volunteering
Mar 2014 - May 2015 -1 yr, 2 months
Skills
Languages
Arabic
FluentEnglish
FluentFrench
Intermediate
Training & Certifications
SCRUM Master
SCRUM Alliance·2018Project Management Professional (PMP)
Project Management Institute (PMI)·2016Training to be Trainer
Electrolux·2014Train your Brain (TYB)
Electrolux·2014TOT to be trainer in SAFE
SAFE·2014CCNA
CISCO·2010