Rafik Gendy – General manager at Lady Egypt Tours

Work Experience

Lady Egypt Tours

Aug 2022 - Present -2 yrs, 10 months

Egypt , Cairo

Job Details:In charge for all company departments. Work in harmony together to achieve the annual plan.

Le Riad Hotel De Charme

Nov 2018 - Jul 2022 -3 yrs, 8 months

Egypt , Cairo

Magic Tours

Apr 2017 - Oct 2018 -1 yr, 6 months

Egypt , Cairo

Job Details:In Charge of B2B online booking engine and B2C online booking engine. For B2B online booking engine I do: • Evaluation of booking engine ( Features, Prices, Variety, and availability ) in comparison with other competitors • Launch a marketing campaign targeting specific audiences. • Sales to Travel agents. • Open new markets worldwide. • Get daily sales report For B2C online booking engine I do: • Evaluation of booking engine ( Features, Prices, Variety, and availability ) in comparison with other competitors • Launch a marketing campaign targeting specific audiences & regions. • Get all necessary statistics about competitors to arrange a plan for requested modifications of our products. • Arrange long-term plan to develop our product by promoting new segmentation. • Take care of customer service. • Get a daily sales report.

La Hacienda Hotel & Resort

Feb 2016 - Mar 2017 -1 yr, 1 month

Egypt , South Sinai

Job Details:Responsible for managing property operations on a day to day basis to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinate, direct and manage the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

Bachelor's Degree in Russian language
Ain Shams University (ASU)
Jan 1986 - Jan 1990 - 4 yr