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Rafeek Mounir Sobhy Yacoub Malaty

Application Technical Support Engineer. at Flairstech

Shubra, Cairo, Egypt

Work Experience

  • Senior Technical Analyst/Project ManagerFull Time

    First Abu Dhabi Bank

    Nov 2020 - Present -4 yrs, 7 months

    Egypt , Cairo

    • Job Details:Responsibilities: -Defining tasks and requirements -Facilitating all Vendor Communications for Certifications and new implementations. -Defining Testing criteria for new projects. -Obtaining business team sign offs. -Facilitate Rollouts and Go Live Plans. -Resolving Risks in Technology Risk Assessments. -Identify Potential solutions and assess them for both Technology and Business teams. -Assisting in the day to day support and troubleshooting all financial systems. Projects: -ATM Upgrade Project from Windows 7 to Windows 10. -Online Banking Self Registration Implementation. -Meeza Deposit Certifications. -Visa Certification Technical Support Engineer
  • Application Technical Support Engineer.Full Time

    Flairstech

    Aug 2019 - Present -5 yrs, 10 months

    Egypt , Cairo

    • Job Details:Responsibilities: -Providing Technical Support for PowerSteering clients (Pepsico, Alliance, European commision, Tenneco and US Migration services) -Troubleshooting and assisting Users with any technical issues in configurations or implementation issues in their environments. -Edit and Configure client's environment with new implementations using JSP pages to enable or specific features on their environments. -Reporting system
  • System Implementation EngineerInternship

    LCC International University

    Jan 2019 - May 2019 -4 months

    Lithuania , Klaipeda

    • Job Details:Responsibilities: -Configure library repository system (Dspace) to match the needs and theme of the University to adapt it to the current branding style of the University -Wrote Technical documentations for administrators and students on how to use and maintain the system
  • Data QualifierFull Time

    Interactio.io

    Aug 2018 - Sep 2019 -1 yr, 1 month

    Lithuania , Klaipeda

    • Job Details:Responsibilities: -Finding leads for the sales team. -Analyzing and qualifying existing leads using salesforce.
  • Education

    • BA in Contemporary Communication

      LCC International University

      Jan 2015 - Jan 2019 - 4 yr

    • Communication and Media Studies in Information technology

      Handong Global University (South Korea)

      Jan 2017 - Jan 2017 - 0 Month

    • High School - Thanaweya Amma

      Saint Fatima Language School

      Jan 2015 

    Skills

    • WordPress
    • Analysis
    • JIRA
    • Confluence
    • HTML
    • CSS
    • Premier Pro
    • Microsoft Office
    • Critical Thinking
    • Problem Solving
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    Languages

    • English

      Fluent
    • Arabic

      Advanced
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