Raafat Rashed Isaac

Video editor & Motion graphics artistFull Time

Telemarketing - call center agentFull Time

• Job Details:• Communicate effectively all customers’ inquiries, complains, or sales on the telephone through following contact center procedures and quality standards. • • Maintaining punctuality on working hours through complying to start time and break time. • Build a customer relationship/partnership by gaining customer trust. • Maintain high performance through accomplishing assigned targets and Quality guidelines on the due dates. • Filling CRM with accurate information through active listening and affirming client information. • Following Centro’s Rules and procedures written in the ‘Handbook’, positively adapting with the environment inside Centro’s premises, under the visionary umbrella of Centro Global Solutions. • Positively adapt with any business change implemented by Centro. • Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards.

Video EditorPart Time

• Job Details:• Manipulate and edit film pieces in a way that is invisible to the audience • Take a brief to grasp production team’s needs and specifications • Review shooting script and raw material to create a shot decision list based on scenes’ value and contribution to continuity