Rafat Khan

Quality Assurance Specialist / Program Business Manager (US Healthcare)

• Job Details:Identified defects in clinical documentation and implemented corrective actions, improving overall quality. Worked on AI projects, providing feedback to enhance DAX copilots' performance. Led process improvement initiatives by training DAX copilots. Mentored and onboarded new Quality Documentation Specialists (QDS), providing guidance and support to ensure their successful integration into the team.

Quality Assurance Specialist

• Job Details:Audited clinical documents in the US healthcare sector. Mentored and onboarded 10 new QDS, resulting in a 20% improvement in team performance. Participated in Lean Six Sigma projects to enhance efficiency. Led calibration exercises for quality improvement, providing mentorship and feedback to team members.

Assistant Manager / Coach (US Healthcare)

• Job Details:Managed a team of 8, providing training and coaching to new hires, resulting in a 15% increase in team performance. Created refreshers and PKTs to maintain high standards, mentoring team members to ensure continuous improvement. Identified root causes of quality defects and developed improvement plans.