
Rafat Galal Kamel
Human Resources Manager at IntouchCX
Future City, Cairo, EgyptWork Experience
Employees Relations Senior ManagerFull Time
iSON Xperiences Ltd - Leading Global CX Management Company
Mar 2022 - Jul 2024 -2 yrs, 4 months
Egypt , Cairo
Employees Relations SupervisorFull Time
iSON Experiences LTD
Nov 2019 - Mar 2022 -2 yrs, 4 months
Egypt
- Job Details: Review, create and update all company’s policies (bank of policies) ensuring they are aligned to company’s values and best practice and according to investigation and complaints’ results. Design, and implement the organization's employee relations programs, policies, and procedures. Manage all staff feedback channels {complaints, skip level meetings and management meeting (Focus Group), exit interviews and People survey}. Manage different forms of investigations, take corrective action, and follow up on the employees’ action plan to make sure that all issues and gabs has been solved. Liaison all legal affairs with the legal department. Responsible for all labor office’s complaints. Oversee the proper conduction of employee engagement events. Lead brainstorming meetings for engagement activities ideas with the Employee Relations team. Work on employees’ loyalty part through give them Inexpensive benefits like as create a loyalty card for our employees only using our client’s network with a huge discount percentage. Work on employees’ motivation part through creating a good working environment for ex. open new communication channels between BODs and employees , conduct a weekly activity with a very simple ideas with low cost. (Cost efficiency)
Hr Business Partner Senior SpecialistFull Time
- Job Details: Responsible for the two big accounts (Vodafone, MS and mars Bridge between all departments of the company and clients Employee Legislation for Egyptian and foreigners as well Observe recruitment team in terms of daily reports, sheets and required criteria from client side. Observe personnel and payroll team in terms of social insurance cycle and the final version from payroll sheet before processing Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. Ensure that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise Ensure that all processes and procedures are completed, quality standards are met, and that projects are profitable and growing. Run a monthly accruals report after all payroll transactions adding taxes and invoice deductions Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. Prepare monthly payroll transaction report. Update and organize projects’ manpower and headcount reports and follow up transfers inside the projects
Education
Bachelor's Degree in Engineering
El Shorouk Academy (SHA)Jan 2015
High School - Thanaweya Amma
Saint Fatima Language SchoolJan 2006
Achievements
As a highly motivated, dynamic and task-oriented individual in the field of People and HR development, I have a proven track record of successful participation in process optimization, people and talent management and Engagement activities over my 10-year career. Through my professional journey, I have acquired the academic base, as well as the technical and professional competence that allows me to accomplish my mission of playing a role in enabling organizations achieve its strategic priorities and objectives through its people.
Skills
- Fast-paced, people oriented and quality driven
- Management
- Recruitment
- Personnel
- Human Resources (HR)
- Human Capital Management
- HR Admin
- Leadership
- Excellent analytical skills
- Excellent reporting skills
Languages
English
FluentArabic
Fluent
Training & Certifications
Mini MBA
Brilliance Academy·2017Call Center Learning Solutions
YAT`s Academy·2015