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Rafat Galal Kamel

Human Resources Manager at IntouchCX

Future City, Cairo, Egypt

Work Experience

  • Human Resources ManagerFull Time

    IntouchCX

    Aug 2024 - Present -10 months

    Egypt , Cairo

    • Employees Relations Senior ManagerFull Time

      iSON Xperiences Ltd - Leading Global CX Management Company

      Mar 2022 - Jul 2024 -2 yrs, 4 months

      Egypt , Cairo

      • Employees Relations SupervisorFull Time

        iSON Experiences LTD

        Nov 2019 - Mar 2022 -2 yrs, 4 months

        Egypt

        • Job Details: Review, create and update all company’s policies (bank of policies) ensuring they are aligned to company’s values and best practice and according to investigation and complaints’ results.  Design, and implement the organization's employee relations programs, policies, and procedures.  Manage all staff feedback channels {complaints, skip level meetings and management meeting (Focus Group), exit interviews and People survey}.  Manage different forms of investigations, take corrective action, and follow up on the employees’ action plan to make sure that all issues and gabs has been solved.  Liaison all legal affairs with the legal department.  Responsible for all labor office’s complaints.  Oversee the proper conduction of employee engagement events.  Lead brainstorming meetings for engagement activities ideas with the Employee Relations team.  Work on employees’ loyalty part through give them Inexpensive benefits like as create a loyalty card for our employees only using our client’s network with a huge discount percentage.  Work on employees’ motivation part through creating a good working environment for ex. open new communication channels between BODs and employees , conduct a weekly activity with a very simple ideas with low cost. (Cost efficiency)
      • Hr Business Partner Senior SpecialistFull Time

        Wasla Outsourcing

        Dec 2017 - Nov 2019 -1 yr, 11 months

        Egypt

        • Job Details: Responsible for the two big accounts (Vodafone, MS and mars  Bridge between all departments of the company and clients  Employee Legislation for Egyptian and foreigners as well  Observe recruitment team in terms of daily reports, sheets and required criteria from client side.  Observe personnel and payroll team in terms of social insurance cycle and the final version from payroll sheet before processing  Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.  Ensure that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise  Ensure that all processes and procedures are completed, quality standards are met, and that projects are profitable and growing.  Run a monthly accruals report after all payroll transactions adding taxes and invoice deductions  Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.  Prepare monthly payroll transaction report.  Update and organize projects’ manpower and headcount reports and follow up transfers inside the projects
      • Education

        • Bachelor's Degree in Engineering

          El Shorouk Academy (SHA)

          Jan 2015 

        • High School - Thanaweya Amma

          Saint Fatima Language School

          Jan 2006 

        Achievements

        As a highly motivated, dynamic and task-oriented individual in the field of People and HR development, I have a proven track record of successful participation in process optimization, people and talent management and Engagement activities over my 10-year career. Through my professional journey, I have acquired the academic base, as well as the technical and professional competence that allows me to accomplish my mission of playing a role in enabling organizations achieve its strategic priorities and objectives through its people.

        Skills

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        Languages

        • English

          Fluent
        • Arabic

          Fluent

        Training & Certifications

        • Mini MBA

          Brilliance Academy·2017
        • Call Center Learning Solutions

          YAT`s Academy·2015
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