RM
Raed Manna
System Engineer at Aspire IT Services
Amman, JordanWork Experience
Aspire IT Services
May 2022 - Present -3 yrs, 1 month
Jordan
- Job Details:Monitored and maintained IT infrastructure, achieving 99.9% system uptime. Managed Active Directory, Windows Server, and VMware environments, optimizing resource utilization. Implemented robust security protocols, reducing system vulnerabilities by 25%. Resolved complex technical issues, minimizing downtime and enhancing user satisfaction.
Technical Support Representative
Mena Tyche Hotel
Nov 2021 - May 2022 -6 months
Jordan
- Job Details:Installed and configured operating systems and system management tools. Provided on-site and remote technical support, achieving a 95% first-call resolution rate. Streamlined troubleshooting processes, reducing recurring issues by 30%.
Al-Harrasi Lawyers and Legal Advice
Oct 2019 - Sep 2021 -1 yr, 11 months
Oman
- Job Details:Delivered comprehensive technical support for hardware, software, and networks. Improved service delivery by implementing automated diagnostic tools. Ensured data security through meticulous account administration and access controls.
BDO
Feb 2017 - Feb 2018 -1 yr
Jordan
- Job Details:Monitored and maintained network connectivity, ensuring smooth IT operations. Supported system upgrades, enhancing software and hardware performance. Collaborated with teams to implement advanced security measures.
Education
Bachelor's Degree in Networks & Cyber Security
Al-Ahliyya Amman UniversityJan 2015 - Jan 2019 - 4 yr
Skills
- windows server administration
- Active Directory & VMware Management
- Network Configuration & Security
- Hardware/Software Troubleshooting
- Backup Systems & Disaster Recovery
- DHCP/DNS Administration
- AWS & Cloud Infrastructure
- Firewall Management & Vulnerability Assessments
- Grafana & OpsGenie Monitoring Tools
- Technical Documentation & Team Collaboration
Languages
Arabic
FluentEnglish
Advanced