Basic Info

Radwa Shibl

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Operation Manager at Shezlong

Experience Details

Senior Operation Manager

Operations/Management, Customer Service/Support, Analyst/Research

Senior Management (e.g. VP, CEO)

•Responsible for Operations while leading a team to deliver the overall organizational plan.
•Follow up on workflow and daily assigned tasks.
•track the performance and make sure the team is exceeding targets of all required metrics.
•Investigating operational errors and Sending feedback to the board.
•Enhancing process and giving recommendations based on findings for a constantly improved customer experience.
•Develop and enhance the guiding manual for training purposes.
•Setting the data sheet structure.
•Deliver reports to the board.
•Prepare and deliver insights and recommendations based on analyses.
•Collaborate with IT team by Recommending future modifications for new product features.


Company Details

Shezlong

Cairo, Egypt

11-50 employees

Business Services - Other

www.shezlong.com

Nov 2016 to present (1 year 2 months)
Patient Relation officer at Saudi German Hospital

Experience Details

Patient Relation officer

Marketing/PR/Advertising

Experienced (Non-Manager)

•Receiving, tracking and responding to patient's complaints regarding hospital services.
•Ensure that all complaints are directed to the appropriate department and staff member.
•Provide feedback to patients and families regarding their complaints.
•Analyze and interpret patient’s requests and complaints and Suggest improvements to the management based on it to ensure that the patient experience is enhanced.
•Updating the CRM and ensuring all the other departments are aware of any updates.


Company Details

Saudi German Hospital (multinational)

Cairo, Egypt

More than 1000 employees

Healthcare and Medical Services

www.sghcairo.com

Jan 2016 to Nov 2016 (10 months)
Customer Service at Alex Bank

Experience Details

Customer Service

Banking

Experienced (Non-Manager)

•Deal directly with customers and respond promptly to their inquiries.
•Handle and resolve customer complaints.
•Keep records of customer interactions and transactions.
•Record details of inquiries, comments, complaints, and actions taken·
•Communicate and coordinate with internal departments.
•Inform and suggest new banking products and services to customers.
•Participate in marketing and awareness campaigns in the bank.


Company Details

Alex Bank

Giza, Egypt

More than 1000 employees

Banking

N/A

Jan 2015 to Dec 2015 (11 months)
Retail at Mobinil

Experience Details

Retail

Sales/Retail

Entry Level

•Handle and resolve customer inquiries and complaints.
•Keep records of customer interactions and transactions.
•Conduct daily and monthly reports to the management.
•Recommend, select and help locate or obtain merchandise based on customer needs and desires.
•Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recheck Inventory and requisition new stock regarding the store and its merchandise.



Company Details

Mobinil (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2014 to Jan 2015 (1 year)
Tele Sales at Vodafone

Experience Details

Tele Sales

Sales/Retail

Entry Level

N/A


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2012 to Jan 2014 (1 year 1 month)

Education

accounting in faculty of cemmerce

Education Details

accounting

faculty of cemmerce

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El orman school

Egypt

2009

A / Excellent / 85 -100%

N/A

El orman school
2009
Jobseeker photo

Profile Skills and Keywords

AnalyticalBankingBooksBusiness DevelopmentBusiness Services - OtherCommunicatorCustomer ServiceCustomer-orientedEnglishEvents PlannerFaculty Of CemmerceHard WorkerHealthcare And Medical ServicesManagementMarketingMeet New PeopleMicrosoft OfficeMobinilOn Line LearningOperationOutingPatient Relation OfficerPlannerResearchRetailRunningSalesSaudi German HospitalSenior Operation ManagerSupportTele SalesTelecommunicationsTravel

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Fields of Expertise

Events Planner

Events Planner

: Advanced

: Extreme - I love it!

:

Less than 1 year

customer service

customer service

: Advanced

: Medium

:

1-3 years

sales

sales

: Advanced

: High

:

1-3 years

Operation

Operation

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Planner, Communicator, Hard worker, Customer-oriented

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