Radwa Hamada Shibl

Senior Operation ManagerFull Time

Senior Operation Executive Full Time

• Job Details:•Responsible for Operations while leading a team to deliver the overall organizational plan. •Follow up on workflow and daily assigned tasks. •track the performance and make sure the team is exceeding targets of all required metrics. •Investigating operational errors and Sending feedback to the board. •Enhancing process and giving recommendations based on findings for a constantly improved customer experience. •Develop and enhance the guiding manual for training purposes. •Setting the data sheet structure. • track all the marketing activity through all over the channels '' Facebook, Adword,Google analytics .. •Deliver reports to the board. •Prepare and deliver insights and recommendations based on analyses. •Collaborate with IT team by Recommending future modifications for new product features.

Customer ServiceFull Time

• Job Details:•Deal directly with customers and respond promptly to their inquiries. •Handle and resolve customer complaints. •Keep records of customer interactions and transactions. •Record details of inquiries, comments, complaints, and actions taken· •Communicate and coordinate with internal departments. •Inform and suggest new banking products and services to customers. •Participate in marketing and awareness campaigns in the bank.