Basic Info

Radwa Shibl

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Operation Specialist at Shezlong

Experience Details

Operation Specialist

Operations/Management, Customer Service/Support

Experienced (Non-Manager)

*Applying Data analysis for customers inquiries, transactions and monthly revenue
*Providing Customers with focused insights regarding the session.
*Managing a large portfolio of customers and doctors.
*Managing different requirements from doctors and patients about the website functionality.
*Handle different registered users concerns.
*Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.
*Ensure that all service are being met consistently without any fail.
*Establish and maintain strong professional relationships/connections internally and externally.


Company Details

Shezlong

Cairo, Egypt

11-50 employees

Business Services - Other

www.shezlong.com

Nov 2016 to present (9 months)
Patient Relation officer at Saudi German Hospital

Experience Details

Patient Relation officer

Marketing/PR/Advertising

Experienced (Non-Manager)

*Building and maintaining relationships with clients and key personnel within customer companies.
*Conducting business reviews to ensure clients are satisfied with their products and services.
*Carrying out client satisfaction surveys and reviews.
*Updating the CRM and ensuring all the other departments are aware of changes within clients.
*Liaising with internal departments to ensure client needs are fulfilled effectively.


Company Details

Saudi German Hospital (multinational)

Cairo, Egypt

More than 1000 employees

Healthcare and Medical Services

www.sghcairo.com

Apr 2016 to Nov 2016 (7 months)
Customer Service at Alex Bank

Experience Details

Customer Service

Banking

Experienced (Non-Manager)

N/A


Company Details

Alex Bank

Giza, Egypt

More than 1000 employees

Banking

N/A

Apr 2015 to Apr 2016 (1 year)
Retail at Mobinil

Experience Details

Retail

Sales/Retail

Entry Level

N/A


Company Details

Mobinil (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2014 to Feb 2015 (1 year 1 month)
Tele Sales at Vodafone

Experience Details

Tele Sales

Sales/Retail

Entry Level

N/A


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2012 to Jan 2014 (1 year 1 month)

Education

accounting in faculty of cemmerce

Education Details

accounting

faculty of cemmerce

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El orman school

Egypt

2009

A / Excellent / 85 -100%

N/A

El orman school
2009
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalBankingBooksBusiness DevelopmentBusiness Services - OtherCommunicatorCustomer ServiceCustomer-orientedEnglishEvents PlannerFaculty Of CemmerceHard WorkerHealthcare And Medical ServicesManagementMarketingMeet New PeopleMicrosoft OfficeMobinilOn Line LearningOperationOperation SpecialistOutingPatient Relation OfficerPlannerRetailRunningSalesSaudi German HospitalSupportTele SalesTelecommunicationsTravel

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: Medium

:

1-3 years

sales

sales

: Advanced

: High

:

1-3 years

Operation

Operation

: Advanced

: Extreme - I love it!

:

1-3 years

Events Planner

Events Planner

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Planner, Communicator, Hard worker, Customer-oriented

Online Presence

https://www.facebook.com/radwa.hamada.9

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