RE

Radwa arafat el-malah

service desk at Vodafone

Zamalek, Cairo, Egypt

Work Experience

  • junior testingFull Time

    Software quality

    Jun 2018 - Aug 2018 -2 months

    • Job Details:Participating in a project

  • service deskFull Time

    Vodafone

    Jul 2016 - Present -8 yrs, 11 months

    Egypt , Giza

      • Education

      • Technical Diploma in NETWORKS

        National Telecommunication Institute (NTI)

        Jan 2012 - Jan 2013 - 1 Year

      • bachelor degree in communication engineering and electronics in communication

        Egyptian Aviation Academy (EAA)

        Jan 2005 - Jan 2010 - 5 yr

      • High School - Thanaweya Amma

        gamal abel nasser

        Jan 2005 

      Achievements

      ITIL certified (IT service management foundation) ISTQB certified (international software testing qualification board)

      Skills

      • Internet
      • Service Desk
      • Practical trainings on live projects in software testing
      • Remedy
      • Citrix
      • ALM tools: Trello, TFS, JIRA
      • Active Directory
      • global remedy

      Languages

      • Arabic

        Fluent

      • English

        Advanced

      Training & Certifications

      • ITIL

        AXELOS ·2018

      • MCSA

        YAT·2016

      • ccna

        yat·2010
      Share this Profile