Radwa Magdy Soliman

Customer Experience Domain Lead - MENAP Region at Kantar

6th of October, Giza, Egypt

Customer Experience Domain Lead - MENAP RegionFull Time
Jul 2019 - Present -5 yrs, 11 months
Egypt , Cairo
- Job Details:Leading the customer experience domain team across MENAP region in the Project Delivery Center
Senior Account ManagerFull Time
Dec 2018 - Jun 2019 -6 months
Egypt , Cairo
- Job Details:- Leading B2B and Public Sector in both KSA & UAE - Managing FMCG, banking and automotive different studies from kick off till report delivery across MENAP region - Working on Kantar different platforms and solutions

Vodafone

May 2017 - Nov 2018 -1 yr, 6 months

Egypt

Job Details:- Leading the innovative initiatives - Initiating a new methodology of promos co-creation which was taken as a best practice for other segments - Initiating a new tracker for tracking competition below the line messages - Leading the WE SWAT team - Enhancing the current segmentation portfolio with more focus on High Value - Evaluated as a top performer in the FY of 2017

Vodafone

Sep 2016 - Apr 2017 -7 months

Vodafone

Sep 2015 - Aug 2016 -11 months

Job Details:- Leading Consumer Prepaid and Mobile Internet Customer Insights team - Leading a biweekly consumer business unit meeting with the CMO, in which promotions assessments and understanding pieces are shared - Presenting weekly KPIs to the CEO and sharing the story behind trend changes - A Member in the revenue share team, in which we investigate and understand the reasons behind revenue share changes - Evaluated as Exceeding Expectation in the FY of 2015 & 2016

Bachelor's Degree in Communication
Cairo University (CU)
Jan 2004 - Jan 2009 - 5 yr