Radwa Moustafa Sayed

Call Centre Customer Service RepresentativeFull Time

• Job Details:- Adhering to the bank policies and the tasks assigned by the direct management and meeting the KPIs assigned by the direct management. - Keeping the bank and the customers information secure and confidential. - Responding to customer inquiries via telephone and verified data integrity and accuracy. - Ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. - Answering product questions and accurately explained details with up-to-date knowledge of new products and updates. - Helping customers with Accounts, Debit Cards, Loans, Credit Cards, Overdrafts, E-banking, CDs and TDs..,etc. - Providing an elevated customer experience to generate a loyal client. - Recommending alternative product if the product which the customer want wasn't available. - Sending emails to the bank branches and escalate issues.