RS

Radwa Samir

Customer service representative at Xceed - We account (ADSL services)

Giza, Egypt

Work Experience

  • Customer service representativeFull Time

    Xceed - We account (ADSL services)

    Nov 2017 - Present -7 yrs, 7 months

    • Job Details: Handling customer inquiries on the phone and provide easily understood answers adapted to the customer situation.  Create opportunities for up-selling& cross-selling and help customers decide what types of products or services would best suit their needs.  Suggested new content for knowledge base to increase customer satisfaction.  Assisted less experienced representatives as necessary.  Achievements: Top performer, Trainer and delegate team leader.

  • Call center agentInternship

    Raia - Etisalat Emirates -Collection account

    Nov 2016 - Dec 2016 -1 month

    Egypt , Cairo

    • InstructorFull Time

      IBI

      Mar 2014 - Jun 2014 -3 months

      Egypt

      • TraineeInternship

        Cemex

        Jul 2013 - Sep 2013 -2 months

        Egypt , Assiut

          • Education

          • Bachelor's Degree in Bachelor of Commerce, English section, Accounting department.

            Assiut University (AUN)

            Jan 2010 - Jan 2013 - 3 yr

          • High School - Thanaweya Amma

            Khadiga Youssef Secondary School

            Jan 2009 

          Activities

          • Organizer and host at Assuit university

            Student Activity

            Feb 2013 - Jun 2013 -4 months

          Training & Certifications

          • CMA

            American Chamber at Assuit university·2015

          • Soft skills

            Orascom Training and Technology ·2013

          • English Conversation

            Amideast·2013

          • Employability skills

            Employability and Career Development Center at Assuit university·2013

          • Business English

            Berlitz·2013

          • General English

            Amideast·2012
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