Radwa Salah

Delegate Team Leader, Capital Group Properties at RCC 2018 till nowFull Time

• Job Details:• Manage team daily work. • Responsible for the client weekly and Monthly reports. • Handling all the operation work. • Coaching the agents for the failed points in monthly quiz and monitoring • Refreshment session for the PK updates. • Co-trainer; responsible for training the new agents on our product Knowledge. • Operating team monthly and daily performance. • Handle customers on phone (inbound and outbound calls). • Handle and resolve Customers Complains. • Preparing Project’s Presentation.

Delegate Team Leader, Visa Facilities Services (VFS) at RCCFull Time

• Job Details:• Manage team daily work and monthly target. • Responsible for the client weekly and Monthly reports. • Handling all the operation work. • Coaching the agents for the failed points in monthly quiz and monitoring • Refreshment session for the PK updates. • Co-trainer; responsible for training the new agents on our product Knowledge. • Operating team monthly and daily performance. • Handle customers on phone (inbound and outbound calls). • Handle and resolve Customers Complains. • Preparing Project’s Presentation. • Responsible for Follow up Calls regarding to Clients Request. • Booking a live Appointment for the Customers and informing them by all the required documents for their visits.