Radwa Sabry

Customer Service AgentFull Time

• Job Details:Printing tickets and IDs for customers. Helping customers to edit or explaining how to make new profile. Handling the customers complains and issues and solve their problems. Help organizing effective queuing system to be able to serve the customers in time. Staying if the job required to stay longer then specified or working on my holiday to solve the problem of contention. Go to the stadium to participate in organizing the entry and exit of the fans, maintain their safety and security inside the stadium and prevent any problems.

Senior officerFull Time

• Job Details:To have up to date information on visa regulations and fees. To follow fundamental checks during processing. Document scrutiny & collection for visa processing. Handling customer/applicant queries personally or via email, telephone. Ensuring all administration & logistics of passport delivery to consulate / applicant /Logistics Company etc. Maintain & record all application data. Handling of cash & bank related transactions if assigned. To spot incorrect or incomplete information from CT & SO to ensure accuracy of the visa application. Handling Mailbox statistics, Feedbacks and analysis for all Egypt branches.